Brief Customer Discovery Interview Report:
User Group1: People facing with anxiety and People like non-native speakers.
User info:
Bangladeshi born PhD student.
Gender is male.
Uses Google Assistant as VA.
Physically attended the interview.
Key points from this user:
Frequently uses VA in day to day life to do simple tasks.
Still faces difficulty to express properly about what he needs.
Sometimes lack of expression makes him embarrassed and anxious in front of others.
What I get after sharing my proposed solution:
User Group2: People facing stuttering and cluttering.
User info:
American born handyman.
Gender is male.
Uses Siri as VA.
Facing problems with stuttering
Physically attended the interview.
Key points from this user:
Hardly uses VA in day to day life.
Does not agree that VA makes life easier.
Faces lot of difficulties to express properly.
Always remain conscious (due to social stigma) while using VA.
Want customizable features.
What I get after sharing my proposed solution:
Impact of Customer Discovery interview in my proposed project:
Changed the interactive learning feature as optional.
Multiple input feedback was added.
User's feedback:
After creating the prototype I shared the prototype with the same person from user group 1 and requested him to provide a feedback. I answered some of his questions and showed him how this VA might help him with all of his inquiries.
Feedback from this person after showing the final prototype:
