CMST 20 Online: Interpersonal Communication

Class description

ADVISE: ENGL 96 or ENGL 88 or ENGL 88B or placement in ENGL 1A

Focus on the impact that communication has on the interaction between individuals in settings including family, friendship, intimate and work situations. Students are expected to demonstrate and apply these skills through individual and group presentations and activities.


Jennifer Kienzle, Ph.D.


Add/Drop Process

For adding the Class Before the Start Date:

  • Use Web4 to enroll in the class if space is available.
  • If no space is available, you can use Web4 to add yourself to a waitlist. If space becomes available before the semester, you will be notified via email and provided an add code.
  • If you are on the waitlist and no space becomes available, you will need to use the next set of steps (For adding the class After the Start Date):
  • If there is no waitlist, you will need to see if space becomes available OR proceed to the next set of steps.

For Adding the Class After the Start Date:

  • Add codes are only provided after the semester starts.
  • You must email the instructor for an add code prior to the last day to add date (check this on CCSF schedule).
  • Allow 24 hours for a response from the instructor.
  • Even if the schedule says "Space Available", there might not be any space.
  • Do not hold onto add codes or add a class just because you need it for financial aid or any other benefit.

Dropping the Class:

  • Students are encouraged to drop the class on their own ASAP to allow other students to add.
  • The instructor will drop students who do not demonstrate academic contributions within the first seven days of the course. Academic contribution is usually in the form of a discussion post or quiz, depending on the instructor's assignments.
  • The instructor reserves the right to drop students at any point in the semester if they do not login and contribute academic work at least once every seven days.
  • Students are required to be aware of drop dates throughout the semester. CCSF Academic Calendar will include the last dates to drop with and without a W as well as last day to drop for a full refund. Students are responsible to drop the class on their own in these circumstances.

text requirement

Wood, J. T. (2015). Interpersonal communication: Everyday encounters (8th ed.). Belmont, CA: Wadsworth Pub.

technology Requirement

LMS Requirement: Since this is an online course, students are required to access the Learning Management System Canvas often in order to view and complete lessons, quizzes, and discussion board posts.

Internet Requirement: Students need to secure reliable access to the internet in order to complete assessments on Canvas. CCSF provides students with free computer use on campus and free WiFi.

Camera Requirement: Students need access to a camera with audio and visual capabilities. Most smartphones and laptops have this capability. There is also an option to use our Communication Lab to film some of the speech assignments. However, the technology is subject to availability.

Student Learning Outcomes

After successful completion of this course, students will be able to:

  • Outcome 1: Identify and examine the basic elements of the human communication process and how major theoretical positions impact the principles of interpersonal communication.
  • Outcome 2: Analyze the significant role that verbal messages, nonverbal communication, self concept and self esteem, emotions, perception, listening, diversity and conflict play in shaping interpersonal communication and relationships.
  • Outcome 3: Evaluate the complexity of interpersonal communication in multiple social contexts.
  • Outcome 4: Use interpersonal skills to build, maintain and enhance social relationships.
  • Outcome 5: Construct and present speeches that explain and apply interpersonal communication theories.


  1. Quizzes
    • 11 Quizzes
    • 10 points each
    • 5 multiple choice, 1 long answer
    • No Time Limit, 1 attempt only
    • Lowest quiz dropped
  2. Class Discussions on Canvas
    • 7-10 Discussions
    • 5-10 points each
    • Replies to classmates required
    • Lowest discussion post dropped
  3. Introduction Speech
    • 90 second introduction on yourself
    • No outline required
    • Speech must be delivered using Flipgrid
    • Two filmed responses to two classmates using Flipgrid
    • No live audience required
  4. Current Event Speech
    • 5-7 minute presentation
    • Connect a current event to a communication area from our class
    • Outline required
    • Speech must be filmed, uploaded and posted on Canvas
    • No live audience required
    • Two video responses to two classmates' speeches required
  5. Communication and Technology Speech
    • 5-7 minute speech
    • Develop a speech on a topic related to IPC and technology.
    • Outline required
    • Speech must be be filmed, uploaded and posted on Canvas
  6. Case Study Responses
    • Select two case studies (from predetermined list)
    • Apply course concepts from our class in a series of responses on Canvas
    • Timed responses (80 minutes allowed for completion)