Need help?
We’re here to support you.
Contact: support@madebynkt.com
Response time: typically within 1–3 business days.
Wooly provides self-help and wellbeing tools for anxiety and panic support. It is not a medical device and not a substitute for professional care.
If you feel you are in immediate danger or may harm yourself or others, call your local emergency number right away.
Try one of these quick options:
Breathing Exercise: follow the inhale/hold/exhale prompts for a few minutes.
Grounding 5–4–3–2–1: notice 5 things you can see, 4 you can feel, 3 you can hear, 2 you can smell, 1 slow breath.
If symptoms feel severe or unsafe, seek professional help or emergency services.
Daily check-ins let you quickly track:
mood, energy, sleep, and optional notes.
This helps you notice patterns over time.
After a practice, you can save an episode:
what triggered it,
how intense it felt,
what helped the most.
You can save multiple episodes in one day.
Yes:
Sound / Haptics: go to Settings inside the app.
Notifications: toggle in-app settings, and you can also manage them in iOS Settings → Notifications → Wooly.
Please check:
iOS Settings → Notifications → Wooly → Allow Notifications is ON
Focus / Do Not Disturb isn’t blocking notifications
In Wooly Settings, Notifications is enabled
If it still doesn’t work, email us with your iOS version and device model.
Check:
iPhone volume
In-app Sound toggle is ON
If the issue persists, tell us which cues (Inhale/Hold/Exhale/End) and your device model.
Try:
Open Wooly → Settings → Restore (or Paywall → Restore)
Make sure you’re signed into the same Apple ID used to purchase
If still stuck, email us and include a screenshot of the subscription screen in iOS settings (no sensitive info).
Most data is stored on your device. If you delete the app, local data is removed.
If you have questions about data handling, email us.
Have an idea or found a bug?
Email: support@madebynkt.com
Please include:
what happened,
what you expected,
your iPhone model and iOS version,
screenshots if possible.