How to Contact Us

Find your County Specific Contact Information

Toll Free: 1 (800) 434-0222

Schedule a HICAP Medicare Counseling Appointment

Serving El Dorado, Nevada, Placer, Sacramento, San Joaquin, Sierra, Sutter, Yolo & Yuba counties.

Call us to schedule a free, one-hour appointment with a local registered HICAP Medicare counselor.

Please call the phone number for the HICAP office in your county below. Once your appointment is scheduled, you will receive a courtesy reminder phone call the day before your appointment. If you need to cancel your appointment for any reason, please call back to let us know.

What to Bring:

  • Your Medicare card.
  • Any other health insurance cards.
  • List of prescriptions you take.
  • Any Medicare related documents you have questions about.

Sacramento County: (916) 376-8915

HICAP Main office

505 12th Street

Sacramento, CA 95814

Tel: (916) 376-8915

Fax: (916) 376-8795

Hours: Monday - Friday, 9:00 A.M. - 4:00 P.M.

(closed 12:00 P.M. - 1:30 P.M.)

If you reach our voicemail, please leave only one message, and allow two (2) business days for us to return your call. (During Open Enrollment, please allow three (3) business days for us to return your call.)

To cancel an appointment, call our cancellation line at (916) 375-3763.

Counseling Sites:

  • ACC Senior Services
  • Citrus Heights Community Center
  • Cordova Senior Activities Center
  • Elk Grove Senior Center
  • Ethel McLeod Hart Senior Center
  • Folsom Senior Center
  • Mission Oaks Senior Center
  • Social Security Administration (8581 Folsom Blvd.)
  • Social Security Administration (40 Massie Court)
  • Stanford Settlement Center
  • HICAP Main Office

Call these sites directly for an appointment:

  • McClellan Park (Retired Military) : (916) 640-8446

El Dorado County: (530) 621-6369 Ext. 3

  • El Dorado Hills Senior Center
  • Placerville Senior Center
  • South Lake Tahoe Senior Center

Nevada County:

Tel: (530) 258-6827 or Email: NevadaHICAP@hicapservices.net

  • Nevada City Senior Apartments (Gold Country Community Services)
  • Peace Lutheran Church

Yuba & Sutter Counties: (530) 742-4474

  • FREED (Marysville)
  • Social Security Administration (Yuba City Office)
  • Yuba City Senior Center

Placer County:

Auburn: (530) 889-9500 or (800) 878-9222 x 204

  • Placer Independent Resource Services (PIRS)
  • Social Security Administration (Auburn Office)

Rocklin: (530) 889-9500 x 204

  • Rocklin Event Center (Rocklin Parks & Rec.)

Roseville & Lincoln: (916) 376-8915

  • Lincoln Library
  • Maidu Senior Center
  • Social Security Administration (Roseville Office)

To cancel Roseville or Lincoln appointments, call our cancellation line at (916) 375-3763.

Yolo County:

Davis, West Sacramento, Winters, & Woodland: (916) 376-8915

  • Davis Senior Center
  • West Sacramento Community Center
  • Winters Service Center (Yolo County DESS)
  • Woodland Senior Center

To cancel an appointment, call our cancellation line at (916) 375-3763.

Esparto: (530) 787-4110

  • RISE Inc., Services

Sierra County: (530) 993-4770

  • By appointment, as needed.

San Joaquin County:

Lodi: (209) 334-9608

  • LOEL Senior Center
  • Social Security Administration (Lodi Office)

Manteca, Stockton, & Tracy: (209) 470-7812

  • Manteca Senior Center
  • Social Security Administration (Stockton Office)
  • Social Security Administration (Manteca Office)
  • Garden Acres Community Center
  • Lolly Hansen Senior Center

HICAP counseling services are provided by Counselors registered by the California Department of Aging who are acting in good faith to provide information about health insurance polices and benefits. This information shall not be construed to be legal advice, and the volunteer HICAP Counselor is generally not liable for acts and omissions in providing counseling to recipients of this service. (W&I Code, Section 9541(f).) If you choose a plan and have difficulty with the enrollment process, the HICAP Counselor may assist you. However, you will be responsible for the actual plan contract. The HICAP Counselor will NOT choose your plan for you.