How to Contact Us
Find your County Specific Contact Information
Toll Free: 1 (800) 434-0222
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For drug plan comparisons, consider our online form. HICAP services are still available by phone. Go to our Contact Us page.
Schedule a HICAP Medicare Counseling Appointment
Schedule a HICAP Medicare Counseling Appointment
Serving El Dorado, Nevada, Placer, Sacramento, San Joaquin, Sierra, Sutter, Yolo & Yuba counties.
Call us to schedule a free, one-hour appointment with a local registered HICAP Medicare counselor. Please note that during this time of public health crisis, we are only offering phone appointments. Please stay tuned for potential video-conferencing appointments.
Call us to schedule a free, one-hour appointment with a local registered HICAP Medicare counselor. Please note that during this time of public health crisis, we are only offering phone appointments. Please stay tuned for potential video-conferencing appointments.
Please call the phone number for the HICAP office in your county below. Once your appointment is scheduled, you will receive a courtesy reminder phone call the day before your appointment. If you need to cancel your appointment for any reason, please call back to let us know.
If you are interested in comparing Part D prescription drug plans only, consider requesting your plan comparison by mail.
What to Bring:
What to Bring:
Your Medicare card.
Any other health insurance cards.
List of prescriptions you take.
Any Medicare related documents you have questions about.
Sacramento County: (916) 376-8915
Sacramento County: (916) 376-8915
HICAP Main office
HICAP Main office
505 12th Street
Sacramento, CA 95814
Tel: (916) 376-8915
Fax: (916) 376-8795
Email: hicap@lsnc.net
Email: (deaf/hard of hearing) hicap@lsnc.net
Hours: Monday - Friday, 9:00 A.M. - 4:00 P.M.
(closed 12:00 P.M. - 1:30 P.M.)
If you reach our voicemail, please leave only one message, and allow two (2) business days for us to return your call. (During Open Enrollment, please allow three (3) business days for us to return your call.)
To cancel an appointment, call our cancellation line at (916) 375-3763.
Counseling Sites:
Counseling Sites:
ACC Senior Services
California Health Advocates
Citrus Heights Community Center
Neil Orchard Senior Activities Center - Cordova
Elk Grove Senior Center
Ethel McLeod Hart Senior Center
Folsom Senior Center
HICAP Main Office
Mission Oaks Senior Center
Social Security Admin. (8581 Folsom Blvd.)
Social Security Admin. (40 Massie Court)
Social Security Admin. (2424 Arden Way)
Stanford Settlement Center
Valley Hi - North Laguna Library
Call these sites directly for an appointment:
Call these sites directly for an appointment:
McClellan Park (Retired Military) : (916) 640-8446
El Dorado County
El Dorado County
(530) 621-6169
(530) 621-6169
El Dorado Hills Senior Center
Placerville Senior Center
South Lake Tahoe Senior Center
Nevada County
Nevada County
Nevada City Senior Apartments (Gold Country Community Services)
Peace Lutheran Church
Truckee appointments available by phone
Yuba & Sutter Counties
Yuba & Sutter Counties
(530) 742-4474
(530) 742-4474
Social Security Admin. (Yuba City Office)
Yuba City Senior Center
Ampla Health - Lindhurst Building
Ampla Health - Pediatric Building
Ampla Health - Richland Building
Placer County
Placer County
Auburn/Rocklin: (530) 889-9500
Auburn/Rocklin: (530) 889-9500
Placer Independent Resource Services (PIRS)
Rocklin Event Center (Rocklin Parks & Rec.)
Social Security Admin. (Auburn Office)
Roseville & Lincoln: (916) 376-8915
Roseville & Lincoln: (916) 376-8915
Lincoln Library
Maidu Senior Center
Social Security Admin. (Roseville Office)
To cancel Roseville or Lincoln appointments, call our cancellation line at (916) 375-3763.
Yolo County
Yolo County
(916) 376-8915
(916) 376-8915
Davis Senior Center
West Sacramento Community Center
Winters Service Center (Yolo County DESS)
Woodland Senior Center
To cancel an appointment, call our cancellation line at (916) 375-3763.
San Joaquin County
San Joaquin County
(209) 470-7812
(209) 470-7812
Social Security Admin. (Lodi Office)
Social Security Admin. (Stockton Office)
Social Security Admin. (Manteca Office)
Garden Acres Community Center (Stockton)
Lolly Hansen Senior Center (Tracy)
Sierra County
Sierra County
(530) 993-4770
(530) 993-4770
By appointment, as needed.
If you are dissatisfied with the services you receive from a HICAP counselor or staff member, please call (916) 376-8915 and request to file a complaint with the Program Manager. Additionally, you may file a written grievance with Legal Services of Northern California at 517 12th Street, Sacramento, CA 95814, or Area 4 Agency on Aging at 1401 El Camino Avenue, 4th Floor, Sacramento, CA 95815. Grievance procedure and form available here: HICAP Grievance
HICAP counseling services are provided by Counselors registered by the California Department of Aging who are acting in good faith to provide information about health insurance polices and benefits. This information shall not be construed to be legal advice, and the volunteer HICAP Counselor is generally not liable for acts and omissions in providing counseling to recipients of this service. (W&I Code, Section 9541(f).) If you choose a plan and have difficulty with the enrollment process, the HICAP Counselor may assist you. However, you will be responsible for the actual plan contract. The HICAP Counselor will NOT choose your plan for you.
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