Our programs have a range of conditon for the customers to follow and agree to, these are found on the customer portal that they must agree to when starting a account or are also on display at the pool, some key points are:

• Customers enrol via the customer portal and agree to our direct debit conditions

• The program runs with the school terms

• Customers are chanrged at the start of each month, public or school holidays are not charged

• Customers will get a amkeu token if they notify absents 30min prior to their lesson. Once the class attendncde has been submitted the make token will be allocated.

• Customers must drop themselves from the program prior to the end of the month

• Payments are non-refundable

• Levels transfer requests must be submitted via the customer portal after the customer is notified that their child is progressioing.

• The 2nd last week of term is level assessments and the last week is water safety week.

• Children must not swim prior to lessons , no casual swimming during lesson only periods

All staff are required to conduct accredited training to become a swim teacher or coach. The key qualifications required are:

• Swim Teacher

• Infants Teacher

• All Abilities

• Competitive Swimming

• Development Coach

Staff will be required to do training hours as part of the course requirements to become proficient in teaching/coaching. This training is unpaid.

Quarterly workshops will also be held for staff as professional development to develop knowledge and skills across a wide range of topics.

There is a variety of equipment available in the indoor pool plantroom for instrors to use, such as:

• Pool Noodles

• Pool Mats

• Swim Toys

• Sinkers

• Kickboards

• Swim benches

Please Note:

• This area is kept organised and clean.

• Return used equipment to its correct storing location - if you borrow it ... return it!

• Equipment needs to be cleaned at the end of each term.

• Report any broken or damaged equipment to the coordinator or Duty Manager.

• At no times should equipment be left in front of the emergency exit door.

• Instructors can purchase their own equipment to use if they wish.

• Please don't be rough with the swim benches. These are to be placed in and removed carefully as they are easily breakable and are expensive. Two staff are required to remove benches from the pool.