Welcome aboard to Leisure + Recreation Group!

As you embark on your journey with us, our E-Management Platform becomes your go-to resource for a smooth transition, efficient management, and comprehensive training tailored to meet both our company's standards and the wider industry requirements. Through this online platform, you'll gain access to a wealth of knowledge and skills essential for ensuring workplace safety and proficiency. From onboarding essentials to specialised training modules, this platform is designed to equip you with the necessary tools to excel in their roles and contribute to the success of our organisation.

"Welcome to the Leisure + Recreation Group Family. We're excited to have you on board and look forward to the contributions you'll make to our team. Thank you for taking the time to complete the Employee Handbook:—it's an important step in understanding our values and expectations. If you have any further questions or need assistance, please don't hesitate to reach out to your direct supervisor, the Facility Manager, or our Workforce team."

Angus Westaway - General Manager

WHO WE ARE

Leisure and Recreation Group (L+R Group) is a distinguished facilities management provider specialising in aquatic, leisure and sporting facilities. With over 15 years of experience in, we have consistently delivered exemplary asset management services founded on principles of safety, quality, and efficiency.

CLICK HERE TO VIEW OUR WEBSITE

COMPANY ON-BOARDING

Welcome to our company on-boarding + training process.

Here, you'll dive into the essence of our organisation, its structure, culture, mission, and core values. This comprehensive onboarding journey is designed to ensure a seamless transition into your role with us. By completing this process in its entirety, you'll not only familiarise yourself with our company's ethos but also understand the training requirements essential for your success within our team. We encourage all employees to engage fully with this onboarding experience as it forms the bedrock of your journey with us, yoour key steps are:

OUR PROCESS

STEP ONE: TANDA Onboarding

Complete all required TANDA onboarding tasks, including submitting personal details, qualifications and training.

STEP TWO: Onboarding + Induction Shift

Attend a rostered shift dedicated to TANDA training, onboarding, and site familiarisation. This shift will introduce you to the facility, workplace expectations and key procedures.

STEP THREE: TEAM inductions

Participate in a rostered shift for shadowing and TEAM specific training. This hands-on experience will help you apply what you've learned from our handbooks, induction, and online training.

STEP FOUR: TEAM Allocation

Once training is complete, you will be allocated to your TEAM and designated LOCATIONS to commence work.

Our workplace is structured into TEAMS, with each TEAM requiring specific mandatory training and qualifications. This process ensures every employee is properly trained and qualified for their role.

Refer to our TEAM Register for detailed requirements for each TEAM.

CLICK HERE TO VIEW POSITION REQUIREMENTS + TEAMS REGISTER

COMPANY HANDBOOKS

Our handbooks serve as comprehensive guides to understanding the company's policies, procedures, culture, values and expectations regarding behaviour and performance in the workplace. Prior to commencing work, employees are required to complete the following handbooks:

Employee Handbook
This handbook provides essential information regarding employment policies, general operations, and organisational procedures across all our key services

CLICK HERE FOR EMPLOYEE HANDBOOK

Manager Handbook
Specifically tailored for managers, this handbook outlines important company resources, systems and process to efficiently manage facility operations

Please be aware that only manager's are provided access to this document.

CLICK HERE FOR MANAGER HANDBOOK

Please ensure that you thoroughly review and complete these handbooks, including the exam via your Tanda Training, as part of your onboarding process. They are essential resources to acquaint yourself with our company's ethos and operational standards.

COMPANY TRAINING

MANDATORY TRAINING

Our mandatory company training program is designed to ensure industry compliance and enhance our employees' knowledge in key reglatory and operational areas.

By providing comprehensive training, we equip our workforce with the necessary skills and understanding to maintain high standards, improve performance, and stay up-to-date with regulatory requirements.

There are four (4) Categories that make up the mandatory training being;

Sexual Harassment in the Workplace
Workplace Bullying, Harassment, and Discrimination
Child Safety
Workplace Health and Safety (WHS) Training

SEXUAL HARASSMENT IN THE WORKPLACE

Sexual harassment is unlawful under the following:

Sex Discrimination Act 1984 (Cth)
Anti-Discrimination Act 1977 (NSW)
Fair Work Act 2009 (Cth)
Work Health and Safety Act 2011 (NSW) (for ensuring a safe workplace)

Employers must take reasonable steps to prevent sexual harassment and respond effectively to complaints.

What is Sexual Harassment?

Sexual harassment is any unwelcome conduct of a sexual nature that a reasonable person would consider offensive, humiliating, or intimidating. Examples Include:

🚫 Unwanted touching, hugging, or kissing.

🚫 Sexually explicit jokes or comments.

🚫 Sending inappropriate emails, messages, or images.

🚫 Repeated requests for dates despite being rejected.

🚫 Staring, leering, or making suggestive gestures.

Legal Responsibilities of Employers

"Positive Duty" to Prevent Harassment
Employers must take active steps to eliminate sexual harassment, not just respond when it occurs (Respect@Work Reforms, 2023).

What Employers Must Do:
✅ Implement clear policies and procedures.
✅ Provide training on workplace respect.
✅ Establish a confidential reporting system.
✅ Take complaints seriously and investigate them promptly.

How to Report + Respond to Sexual Harassment

Employees Should:

✅ Speak up if safe to do so.
✅ Report the behavior to a manager, HR or a designated officer.
✅ Seek support from workplace representatives or external agencies.

Where to Get Help:

Fair Work Ombudsman – click HERE to view website

SafeWork NSW – click HERE to view website

Australian Human Rights Commission - click HERE to view website

Creating a Respectful Workplace

Best Practices:
✅ Foster a culture of respect and inclusion.
✅ Encourage bystander intervention.
✅ Regularly review and update policies.

WORKPLACE BULLYING, HARASSMENT AND DISCRIMINATION

NSW TRAINING GUIDE

A safe and respectful workplace is essential for employee well-being and business success. Bullying, harassment, and discrimination are unlawful in New South Wales (NSW) and can lead to severe consequences for individuals and organisations.

Key Legislation:

Work Health and Safety Act 2011 (NSW) – Employers must ensure a safe workplace.
Fair Work Act 2009 (Cth) – Protects employees from bullying and harassment.
Anti-Discrimination Act 1977 (NSW) – Prohibits discrimination based on personal characteristics.
Sex Discrimination Act 1984 (Cth) – Prohibits sexual harassment in the workplace.
SafeWork NSW Guidelines – Outlines employer responsibilities in preventing workplace harm.

What is Workplace Bullying?

Bullying is repeated, unreasonable behaviour directed at a worker or group of workers that creates a risk to health and safety.

Examples of workplace bullying include:

🚫 Verbal abuse, insults, or yelling.

🚫 Intimidation, threats, or humiliation.

🚫 Spreading rumours or deliberately excluding someone.

🚫 Excessive criticism or setting impossible deadlines.

🚫 Physical intimidation or sabotage of work.

What is Workplace Harassment?

Harassment is unwelcome, offensive, or intimidating behaviour based on personal characteristics. It can be verbal, physical, or psychological.

Examples of workplace harassment include:

🚫 Making offensive jokes about someone’s gender, race or religion.

🚫 Sending unwanted messages, emails, or images.

🚫 Making inappropriate physical contact or gestures.

🚫 Displaying offensive posters or images.

What is Workplace Discrimination?

Discrimination occurs when a person is treated unfairly due to protected characteristics, such as:

Race, ethnicity, or nationality.
Gender, sexual orientation, or gender identity.
Age or disability.
Religion or political beliefs.
Pregnancy, marital status, or family responsibilities.

Examples of Workplace Discrimination:

🚫 Denying a promotion based on gender, race, or disability.

🚫 Paying employees differently for the same work based on personal characteristics.

🚫 Excluding someone from meetings or training due to their age or background.

Legal Responsibilities of Employers + Employees

Employers Must:

✅ Implement anti-bullying, harassment, and discrimination policies.
✅ Provide training on respectful workplace behavior.
✅ Investigate and respond to complaints.
✅ Foster an inclusive and positive workplace culture.

Employees Must:

✅ Treat colleagues with respect and fairness.
✅ Report incidents to a manager or HR.
✅ Support an inclusive and respectful work environment.

How to Report Workplace Bullying, Harassment and/or Discrimination

STEP ONE: Address the Issue (If Safe)

✅ Speak directly to the person involved and ask them to stop.

STEP TWO: Report to a Supervisor or HR

✅ Document incidents with dates, times, and details.

✅ Follow internal workplace reporting procedures.

STEP THREE: External Help (If Unresolved)

✅ Fair Work Commission – Can issue anti-bullying orders.

✅ SafeWork NSW – Can investigate workplace complaints.

✅ Australian Human Rights Commission – Handles discrimination-related complaints

Preventing Workplace Bullying, Harassment and/or Discrimination

Best Practices for a Respectful Workplace:

✅ Promote diversity and inclusion.

✅ Encourage open communication and respect.

✅ Provide support systems, including employee assistance programs (EAP).

✅ Train managers and staff on conflict resolution skills.

Consequences of Workplace Bullying, Harassment and/or Discrimination

For the Victim: Stress, anxiety, reduced productivity, and health issues.
For the Workplace: Poor morale, high turnover, legal consequences.
For the Perpetrator: Disciplinary action, including termination.

Support Services

There are a number of free support services available

Lifeline Australia – 13 11 14
Beyond Blue – 1300 224 636
SafeWork NSW – www.safework.nsw.gov.au

CHILD SAFETY

L+R Group Commitment to Child Safety

L+R Group is dedicated to creating a safe, inclusive, and enjoyable environment for children and young people. Their well-being is our highest priority, and we enforce a strict zero-tolerance policy against child abuse and bullying.

We strive to promote cultural safety for Aboriginal children, children from diverse backgrounds, and children with disabilities.

Child Safe Officers

L+R Group has designated Child Safety Officers responsible for assessing and investigating notifications of children at risk:

Company Child Safety Officer: General Manager
Facility Child Safety Officer: Facility Manager

Child Safe Training

All employees must complete our in-house child safety training. Any child safety concerns must be reported via the confidential Child Safety Form, available on the Facility Operations Hub, and reviewed by the Child Safety Officer.

The National Principles for Child Safe Organisations set out best practices for child safety in Australia:

CLICK HERE TO VIEW NATIONAL PRINCIPLES FOR CHILD SAFE ORGANISATIONS

Child Safety Guidelines for Employees

Understanding & Implementing the Policy
- Familiarise yourself with our Child Safety Policy and your responsibilities.
- Attend mandatory child protection training.
Background Checks
- All employees and volunteers must pass a Working With Children Check (WWCC).
- Ensure WWCC is up-to-date and complies with all regulations.
  Working With Children Check NSW
Maintaining Safe Environments
- Always maintain proper supervision ratios.
- Regularly inspect and report any hazards.
Reporting Mechanisms
- Be familiar with reporting procedures.
- Report any concerns immediately and confidentially.
Fostering a Child-Safe Culture
- Promote child safety and open communication.
- Encourage children to speak up about concerns.

Recognising Child Grooming + Abuse

Child grooming is a manipulation process used by offenders to establish trust and control.

Signs of Grooming:

Excessive attention to a specific child
Giving gifts or special favors
Encouraging secrecy
Sudden changes in a child’s behavior

How to Report Suspected Grooming:

Use the CHILD SAFETY form inTANDA
Maintain confidentiality while ensuring the matter is handled appropriately.

Child Safety Organisations + Resources

The Office of the Children's Guardian (OCG)

The OCG is an independent statutory authority within the New South Wales (NSW) Government, Australia. The OCG is responsible for promoting and regulating child safety, ensuring that organisations and individuals who work with children adhere to high standards of care and protection. The OCG oversees several key functions, including:

Child Safe Standards
Promoting and enforcing standards to ensure that environments where children are present are safe and supportive.
Working with Children Check (WWCC)
Administering the WWCC, which is a screening process that assesses whether individuals are suitable to work with children, based on a review of their criminal history and other relevant information.
Regulating out-of-home care
Ensuring that organisations providing foster care, residential care, and adoption services meet the required standards of care.
Child Safe Scheme
Encouraging organizations to adopt child safe practices, including training and support for staff and volunteers.
Oversight of Children's Employment
Regulating and monitoring the employment of children in certain industries to ensure their safety and well-being.

The OCG plays a crucial role in safeguarding children and young people in NSW by setting and enforcing regulations that prioritise their safety and rights.

CLICK HERE TO VIEW THE OCG WEBSITE

CLICK HERE TO ACCESS OCG RESOURCES

Kidsafe Australia
Kidsafe Australia is a leading non-profit organisation dedicated to preventing childhood injuries and creating a safer environment for children across Australia. Their mission is to reduce the incidence of unintentional injuries, which are a leading cause of death and disability among children.

CLICK HERE TO VIEW KIDSAFE WEBSITE

CLICK HERE TO ACCESS KIDSAFE RESOURCES

Child Safe Australia

This organisation focused on creating and promoting environments where children are protected from harm, abuse, and exploitation. The organisation works to ensure that institutions and communities across Australia implement best practices to safeguard children.

CLICK HERE TO VIEW CHILD SAFE WEBSITE

National Office for Child Safety

The National Office for Child Safety is an Australian government body established to lead and coordinate efforts across the country to ensure the safety and well-being of children. It was created in response to the recommendations of the Royal Commission into Institutional Responses to Child Sexual Abuse, aiming to enhance the protection of children and prevent abuse.

CLICK HERE TO VIEW NATIONAL OFFICE FOR CHILD SAFETY WEBSITE

CLICK HERE TO ACCESS NATIONAL OFFICE FOR CHILD SAFETY RESOURCES

WORKPLACE HEALTH + SAFETY TRAINING

L+R Group is committed to ensuring a safe and healthy workplace for all employees, contractors, and visitors. Compliance with workplace health and safety regulations is essential to prevent accidents, injuries, and illnesses.

Personal Protective Equipment (PPE)

PPE is essential in minimising workplace hazards and ensuring employee safety. Employees must wear appropriate PPE based on the nature of their work.

Types of PPE:

Eye Protection – Safety glasses or goggles must be worn in areas where debris, chemicals, or projectiles are present.
Hearing Protection – Earplugs or earmuffs should be used in noisy environments.
Respiratory Protection – Masks or respirators must be used in areas with airborne contaminants.
Hand Protection – Gloves must be worn when handling chemicals, sharp objects, or hazardous materials.
Foot Protection – Safety boots or non-slip shoes should be used in high-risk areas.
High-Visibility Clothing – Required in construction and traffic-exposed environments.

PPE Manual Handling

Manual handling injuries are common in workplaces and can be prevented through proper lifting techniques and ergonomic practices.

Safe Manual Handling Techniques:

Assess the Load – Check if assistance or equipment (e.g., trolleys) is needed.
Adopt a Stable Position – Keep feet shoulder-width apart.
Bend Your Knees, Not Your Back – Lift with your legs, not your back.
Hold the Load Close to Your Body – Reduces strain on the lower back.
Avoid Twisting Movements – Move your feet instead of twisting.
Use Mechanical Aids Where Possible – Reduce strain by using lifting devices.

📌 NSW WHS Regulation Reference: SafeWork NSW - Manual Handling

CLICK HERE FOR SAFE WORK 'HOW TO LIFT' TRAINING

Emergency Management

All employees must be familiar with emergency procedures to ensure safety in the event of an incident.

Emergency Procedures:

Evacuation Routes – Know the designated exits and assembly points.
Emergency Contacts – Be aware of internal and external emergency numbers.
First Aid Stations – Locate first aid kits and trained first aid officers.
Incident Reporting – All emergencies and near-misses must be reported immediately.

📌 NSW WHS Regulation Reference: SafeWork NSW - Emergency Planning

CLICK HERE TO VIEW EMERGENCY EVACUATION VIDEO

Fire Safety

Understanding fire risks and response procedures is critical in maintaining a safe workplace.

Fire Safety Basics:

Know the Fire Extinguisher Types:
1. Water (for paper, wood, textiles)
2. CO2 (for electrical and flammable liquid fires)
3. Dry Powder (for general fires, including gases)
PASS Method for Using a Fire Extinguisher:
1. Pull the Pin
2. Aim at the Base of the Fire
3. Squeeze the Handle
4. Sweep Side to Side
Fire Drills and Exits: Regular fire drills ensure staff know their escape routes and assembly points.

📌 NSW WHS Regulation Reference: SafeWork NSW - Fire Safety

CLICK HERE TO VIEW FIRE SAFETY TRAINING VIDEO

By following these WHS guidelines, employees contribute to a safer working environment. Regular training, adherence to safety procedures, and prompt reporting of hazards are key to preventing workplace incidents.

CLICK HERE TO VIEW + DOWNLOAD FURTHER WHS RESOURCES

Thank you for your commitment to workplace health and safety!

TANDA TRAINING

Our TANDA training covers all key areas of operations to enhance facility and workplace knowledge.

Training modules will be assigned to your TANDA profile as part of your induction and onboarding process. Essential training will also be allocated to your designated workplace TEAM.

Training areas include:

✅ Operations Manuals

✅ Duty Shift Training

✅ Software Training

✅ WaterSchool

✅ Rock Climbing

✅ Canva

Please ensure to complete your exam via your Tanda Training for all your required training areas.

OPERATIONS MANUALS

The L+R Group Facility Operation Manuals serve as invaluable tools for employee training and induction.

They provide essential knowledge and skills necessary for new employees to excel in their roles safely and effectively. Click on the required facility below to access and complete the Operation Manual applicable to your employment.

Also, please ensure to complete your exam via your Tanda Training.

COBAR MEMORIAL SWIMMING POOL

CONDOBOLIN SWIMMING POOL

COOTAMUNDRA POOL & SPORTS STADIUM

COWRA AQUATIC CENTRE

HOLLAND PARK
POOL

LAKE CARGELLIGO MEMORIAL SWIMMING POOL

UNGARIE SWIMMING POOL - COMING SOON

KEMPSEY POOL - COMING SOON

DUTY SHIFT

Duty shift training is provided for employees with duty responsibilities at our facilities. This training enhances their knowledge and ensures they can successfully manage operational responsibilities.

CLICK HERE TO VIEW + START NEW DUTY SHIFT TRAINING

SOFTWARE

The purpose of this training is to provide comprehensive training for our fulltime employees on L+R Group's software. Software utilised include:

TBA
Square

COMING SOON

CLICK HERE TO VIEW + START TRAINING

SWIM TEACHER

Welcome to the WaterSchool Swim Instructor.

This assessment is designed to evaluate your understanding of our swimming curriculum training exam is in TANDA. Below are key resoucres to complete your knowledge of our swimming program

CLICK HERE TO VIEW WATER SCHOOL LTS LESSON PLANS

As an instructor, you will need to be very familiar with and implement our WaterSchool Safe Diving Policy.

CLICK HERE TO VIEW WATER SCHOOL SAFE DIVING POLICY

ROCK CLIMBING

Rock climbing is a high-risk activity, and our online training is designed for all employees working at the stadium who assist with rock climbing operations. This training helps develop their knowledge to ensure they have a good understanding of the rock climbing operations.

CLICK HERE TO VIEW + COMPLETE ROCK CLIMBING TRAINING

CANVA

CLICK HERE TO VIEW HOW WE USE CANVA

Canva is a powerful design tool utilised across the organisation for the creation of various marketing and business communication materials, including but not limited to business branding, promotional posters, certificates, and social media content. This platform enables the creation of visually appealing, consistent, and professional assets that align with the company’s brand standards and marketing objectives.

Folder Organisation and Responsibility
To ensure a well-structured and organised approach, each facility has a dedicated folder within Canva where all relevant design assets are stored. The responsibility of maintaining these folders falls upon the respective Facility Manager. Facility Managers are expected to, and can delegate where required:

Ensure Folder Maintenance
Regularly update and organise their designated folder with the most current and relevant materials. This includes adding, archiving, or removing outdated content to maintain an efficient workspace.
Quality Control
Review all designs, including posters, certificates, and any other communication materials, for accuracy and adherence to brand guidelines. It is imperative that all materials are thoroughly checked for any errors, inconsistencies, or misalignments before they are distributed or posted.

Approval and Distribution Process
All content generated within Canva must be approved by the Facility Manager prior to being sent out to members, posted on social media, or used in any public-facing communications. The Facility Manager holds the final responsibility for ensuring that all materials meet the company’s branding standards and quality expectations.
Creating New Desgins for Programs
Please email Melissa your Activity Plan to melissa@lrgroup.com.au if you require a poster for a new program. All current programs and activities should have a template in the Originals Folder. If you feel ther is something that would be of use to your facility, and there isn't a current design, please email melissa.
Importance of Accuracy and Consistency
The Facility Manager plays a critical role in ensuring that all communications, whether internal or external, reflect the professionalism, values, and branding consistency of the organisation. This process is essential to maintaining a positive brand image and providing clear, error-free communication with members and the public.

Originals Folder is wgere you will find all current designs for all areas of operation. Some key points include:

Template Brands and Usage
In order to maintain consistency and streamline the design process, template brands have been pre-created for the use of all facilities. These templates are stored in the Originals Folder and serve as the foundation for all facility-specific designs. To ensure that designs are consistent with the brand guidelines, users should follow these steps:

Duplicating Templates
When creating a new design, it is essential to navigate through the Originals Folder, locate the appropriate template, and then duplicate the design. After duplication, the design should be renamed according to the specific facility’s name and requirements.
Folder Organisation
Once renamed, the design should be moved to the relevant facility's designated folder for easy access and organisation. This ensures that each facility has its own set of up-to-date and correctly labeled designs.

Managing Outdated Designs
It is critical that once a design is duplicated and moved to the appropriate facility folder, any outdated or unused designs in the Originals Folder are deleted. This practice helps prevent confusion, reduces clutter, and ensures that only the most current and relevant templates are available for use.
Maintaining Brand Integrity
By using the templates in the Originals Folder and adhering to the duplication process, all facilities can maintain uniformity in design. This practice ensures that all communications, whether digital or printed, remain in line with the company’s established brand identity and standards.

Canva Training

Canva Design School offers a variety of short courses to help users navigate the site and master graphic design basics, including branding. In the top toolbar, under the "Learn" dropdown, you can access the Help Center and additional courses to enhance your familiarity with this online design platform. Starting with the Graphic Design Essentials course is highly recommended.

CLICK HERE TO VIEW + SELECT A CANVA SHORT COURSE

GOOGLE

Google Cloud Skills Boost is Google's official learning platform for cloud-related training. It offers hands-on, interactive learning for Google Cloud technologies. Employees whose position requires the use of Google products will be enrolled into

🔍 What It Offers:

Labs and Quests: Real-time, hands-on labs in a temporary cloud environment designed to help users become proficient with Google Workspace (formerly G Suite) tools such as Gmail, Google Drive, Docs, Sheets, Slides, Calendar, and Meet.
Courses: Self-paced learning with videos, readings, and quizzes.
Skill Badges & Certificates: Earn digital credentials for completing "quests" or specific learning paths.

GOOGLE LEARNING

EMPLOYEE CONCERNS OR GRIEVANCES

Addressing employee concerns or grievances is crucial for maintaining a harmonious and productive work environment.

This process ensures that employees' issues are effectively managed, promoting fairness and improving overall organisational morale.

EMPLOYEE NOTIFICATION FORM

The Employee Notification Form is for any staff concerns or grievances during your period of employment.

Please refer to our grievance policy prior to completing this form. Once completed, please submit Via TANDA forms and it will be automatically forwarded to upper management for review and resolution. If you have any questions or need assistance, please contact the Workforce Coordinator. Your feedback is important to us, and we are here to support you.

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