All patrons are subject to the centre's Conditions of Entry, which are displayed at the entrance alongside a list of correct pool behaviours. These have been developed in consultation with Statewide Insurance and a range of industry organisations. When a patron pays the entry fee, they agree to these conditions. (They are also agreeing to our Supervision Policy which is discussed further down.) 

All patrons are expected to follow any reasonable directions by staff. 

Click on the Conditions of Entry button for a summary of what constitutes unacceptable behaviour at the centre.

Pool cleaners are to be used nightly as it's key that debris is removed from the pool floor to ensure good water quality. Pool cleaners are an expensive piece of equipment and they should be treated with care.  Cleaner should be setup to systematically sweep left or right to clean the entire pool in one cycle.

Key points when using the pool cleaners:

• Always keep pool cleaners stored away under cover, do not leave out during wet weather or during the day in the hot sun.

• Cleaner bags to be checked and thoroughly cleaned daily.

• Weekly maintenance is required. Check probella, tracks, clean internal areas and untangle cords if and when required.

• Assess that the cleaner is functioning correctly eg: bags are getting dirty, cleaner is moving in the correct pattern etc.

We have 1 pool cleaners available:

• Wave 300

The afternoon and evening period is generally high patronage. During this time all pools are in use  and aquatic programs are taking place. Appropriate staff levels are rostered and designated supervision areas are assigned to ensure proper supervision. An intensive scanning technique will be utilised.

The Manager will vigilantly and continuously assess the number of swimmers in the facility. If the ratio of 1 qualified lifeguard to 100 swimmers ( in the pool) is exceeded, entry of new customers is to be controlled until a staff member can be called in at short notice to assist with supervision.

Young children are identified as a high-risk category. They are more likely to be weak or non-swimmers, and their inquisitive nature, poor decision-making ability, and inexperience in life increase their risk of getting into trouble.

Young children should receive continuous active supervision by a responsible person. Responsible persons are defined on the facility's Conditions of Entry as being at least 16 years of age.

Staff members should also understand their duty of care in identifying suspicious behaviour of adult patrons or staff members towards young children. 

Such behaviours may include:

• • • Inappropriate comments or gestures 

    • Non-consensual or inappropriate touching

    • Disturbing staring or looking

    • Continual following

    • Exposure of genitals

If inappropriate behaviours are identified, they must be immediately reported to the Duty Manager, who will take appropriate action and log the incident. The Child Safety Officer will also be notified to conduct an investigation and take any further action as per L+R Group's Child Safety Systems.

Everyone has their primary role and area of responsibility; however, it is expected that all staff maintain good situational awareness of the entire facility. The better awareness we all have, the sooner we can identify people in trouble and prevent problems.

SITUATIONAL AWARENESS can be defined as 'knowing what is going on around us'. 

For example: If you are in the pool teaching swimming, glance across to the other lanes from time to time to see what's happening. If you're working in the kiosk, don't forget to keep an eye on what's happening around the pool. Regularly remind yourself to check on your secondary surroundings.

Ask yourself:

• What is currently happening? 

• What might happen? 

• What would I do if...? (Imagine how you might respond to different scenarios, especially emergencies.)

Examples may include:

• • The kiosk attendant is scanning the facility while in the shop & identifies someone in pain on the grass and notifies the lifeguard & duty manager.

  • The squad coach notices a young child alone at the deep end and notifies the lifeguard.

  • The staff member on the pool inflatable identifies poor behaviour on the diving board and alerts the duty manager. 

LOOK FOR THE ABSENCE OF THE NORMAL & THE
PRESENCE OF THE ABNORMAL  

Active supervision of our patrons is essential to ensure a safe facility. 

The L+R Group standards for supervision include:

• Regular, active patrolling of the facility

• Identification and frequent checking of high-risk patrons

• Minimisation of socialisation among staff members

• Identification and regular checking of the pool's blind spots

• Understanding and enforcement of pool rules

• Denial of entry to children under the age of 12 except if not accompanied by a responsible person aged 16 years or older 

• Provision of full attention during high-patronage periods in order to provide the best possible supervision (other duties may be carried out during low-patronage periods)

• Thorough checking and clearing of the pools whenever staff return to the pool deck after having lost sight of the patrons

WE FOCUS ON PREVENTION - OUR JOB IS TO AVOID TRAGEDIES 

Public swimming pools are a safe, supervised environment. L+R Group aims to encourage as many young children as possible to swim at our facilities rather than in high-risk aquatic environments such as rivers, dams, and lakes which are generally not supervised.

Public swimming pools offer a great opportunity for kids to develop their aquatic skills under skilled supervision. In case of emergency, our qualified staff can quickly act and respond to ensure the best chance of survival.

L+R Group recommends that children under 12 years old should not be allowed to swim by themselves. Children under 12 must be accompanied by a responsible person aged 16 years or older.

The value of a well-maintained lawn goes well beyond its beauty.  A thick lawn functions similarly to an air conditioner: the moisture within cools the breeze, brings down the surrounding temperature. In fact,  the temperature at ground level can be up to 10°C less on grassed areas than on paved areas, and it also helps to reduce noise levels at the facility.

A healthy lawn is also far less likely to be affected by pests, diseases, and those pesky weeds. Prevention is always the best approach. Good routines ensure well-maintained lawns with even coverage, no bare patches caused by continual shade or damage, and a well-established root system.

Key to a good lawn is:

• Weekly mowing & edging

• Pre-season fertilising 

• Kamba Spraying weeds

• Manually removing weeds

• Regular water

• Removing rocks, sticks and rubbish

The facility lawns are maintained by staff. We are only responsible for the inside lawn areas and outside to the gutters

Only experienced staff who have been trained should use the lawn mower.