Chromebook
Chromebook Basics
Ordering Chromebooks
Follow the District Funded Inventory procedure before ordering more Chromebooks. Gaby will look at your district-funded inventory and decide if the site needs more Chromebooks based on enrollment numbers.
Input information and send the form
Gabriela Vazquez will reach out to you if she has questions about your inventory.
If the order form is not working, email gvazquez@lodiusd.net
Chromebook Care Plan
Chromebook Care Plan Procedure:
Run the CCP Voucher List by Student Name report on Ripplestone before taking CCP payments.
(To know who should get a discount on CCP for the school year)
If a parent pays the $25 but should receive a discount, please give them the remaining money back. If they paid online, but are on the voucher list, request an overpayment refund to Guadalupe.
Make sure that you add the CCP fine on Destiny as the correct "year". The notes are for our quick benefit, but they don’t determine the voucher level. Only the fines/payments on the Patron record will be used by tech to determine what level voucher they receive.
English Opt Out- CCP
Updated on 10/20/23
Chromebook CarePlan 23_24 UPDATED English.pdfSpanish Opt Out- CCP
Updated on 10/20/23
Chromebook Care Plan SPANISH Updated.pdfDamaged Chromebook Procedure
Waive the Fine if the patron purchased CCP
Verify that the patron purchased CCP by looking at the note section under Patron Status.
If there is no note- Go to Patron Status> Fine History and look under the Patron Only tab to verify the payment
Chargers can be waived if the student has CCP and the charger is damaged by accident. If the charger is lost or maliciously damaged, the student will get a $30 fine.
Deductibles
First covered repair or incident - $0 deductible
Second covered repair or incident - $10 deductible
Third covered repair or incident - $20 deductible
Fourth covered repair or incident - $30 deductible
After 4 repairs or replacements, the policy is void for the remainder of the duration and the parent/guardian is responsible for all damage to the device.
How to Submit CB's to Repair_updated.pdf1. Submitting Chromebook for Repair
Step by step procedure on damaged Chromebooks.
Apply a Chromebook FEE.pdf2. Apply a Damage Fee
Step by Step on adding a fine on student account for damaged Chromebooks.
Transfer Chromebooks for Repair.pdf3. Transfer Chromebook
Transfer CB on Destiny to "Lodi Unified School District"
Chromebooks_Submit for Repair_04-18-24.pdf4. Device Submission Form
Use Painters Tape and attach this form to the damaged Chromebook.
Cash/ Check Payments
For students who bought CCP the prior year and had no incidents, a coupon will be sent to the student's Gmail. A voucher list can be found on Ripplestone. If a parent pays the $25 but should receive a discount, please give them the remaining money back. If they paid online, but are on the voucher list, request an overpayment refund to Guadalupe Lopez
A Remittance Voucher and Deposit Slip are needed for cash and check payments.
If a student is also paying for Library/Textbook fines, use two separate vouchers. Technology Payments will need a different deposit slip from Library/Textbook payments
Library Staff will manually add the payment as a "New fine" to the student account with the correct CCP year.
Librarian will add notes on Patron Status to remind staff about CCP payment:
Plan Year, Date paid, Initials
For Example:
CP yr1, 08/2023, GV
Tech Services looks at the last payment entry under Fines>History>Patron only
Technology Abatement Process Overview.pdfAll Payments should be submitted to Guadalupe Lopez @ IMS.
Online Payments
Library staff should run the Finalsite report on Ripplestone to verify payment.
Note: It takes up to 7-10 business days for the payment to post on the Finalsite Report
Library staff will manually add the payment on Destiny and keep track of the data entered. This should be done weekly.
If the online payment is for CCP, the payment will be added as a new fine with the correct CCP year
Plan Year, Date paid, Initials
For Example:
CP yr1, 08/2023, GV
If the payment is for damages or replacement, pay the fine and add a note stating it was paid online.
Example: Paid for "Chromebook #30001564" online @ McAullife on 5/31/23, _GuLopez
Always add a note in Patron Status. This is helpful when a student needs a refund.
Tech Services looks at the last payment entry under Fines>History>Patron only.
Parents can use the Online Payment Center to pay for the Chromebook Care Plan or Technology fines.
No Remittance Voucher or Abatement Slip is needed for online payments
LUSD ONLINE PAYMENT CENTER.pdfLUSD_4ths_ONLINE PAYMENT CENTER.pdfSpanish LUSD ONLINE PAYMENT CENTER.pdfSpanish LUSD_4ths_ONLINE PAYMENT CENTER.pdfRipplestone Reports
Voucher List for CCP
Ripplestone- CCP Voucher List.pdfEnrollment Numbers
Ripplestone- Enrollment Counts.pdfHotspot Agreements
Ripplestone- Hotspot Agreements.pdfOnline Payment Report Finalsite
The report will show you payments made online. Run this report every week and manually add the payment on Destiny.
Ripplestone Online Payments.pdfStudents w/o Assigned Chromebook
Every student should have a Chromebook checked out. Run this list monthly and check out Chromebooks to students.
Ripplestone_Student without assigned Chromebook.pdfChromebook Inventory
Replace Chromebook Barcodes.pdfReplacing Chromebook Barcode
If a Chromebook no longer has a barcode, follow this procedure.
Resource Search_Serial Number.pdf*Find Barcode with Serial Number*
Try this method if you need the Barcode and the Chromebook will not turn on. The Serial Number is on the back of the Chromebook.
Unaccounted Chromebooks_Disable Device.pdfDisable or Enable Chromebook
How to Disable a Device.
How to enable a device.
Chromebook & Hotspot Assignment Report.pdfCB/ Hotspot Assignment Report
The report will show you Chromebook/ Hotspots assignments by teacher.
Chromebook Name Labels.pdfName Labels
*OPTIONAL* You can print this report on Avery Mail Labels and tag Chromebook assignments.
District Funded Chromebook Inventory_updated.pdfDistrict Funded Inventory*
*VERY IMPORTANT*
Please Keep your Chromebook Inventory updated.
Inactive Students with Devices
Ask your site secretary to make the library part of the “check-out” process when students leave school. This ensures that Chromebooks, books, and hotspots are returned prior to a student checking out of school.
If your site does not have a checkout process, you need to run the Inactive Patrons report monthly and mark the items on the account as lost. This ensures that the Chromebook gets locked by technology services.
(On Destiny go to Reports>Library Reports>Current Checkout/Fines>click run on INACTIVE patrons report and mark everything lost)
You can also send a bill through your Gmail account to students/ parents asking for the material(s) back. The bill should be sent as soon as possible to try and get items back. If you are not keeping up with Inactive students, Lodi Unified School District will lose a lot of money in resources.
Loaner Information
Chromebook Inventory is given to each site at 100% of their student enrollment. In addition, a 10% overage is granted (between touch and non-touch) so that students who report damaged devices can quickly have a device swapped out.
The 10% overage is not intended for teachers to keep in classrooms, they are to be housed in the library for student swapping damaged devices or testing purposes. The intent of the 10% overage is not for “Loaners”. The school-purchased devices are supposed to be used as Loaners (Special Funded)
Students are responsible for bringing their Chromebooks daily, and charging them overnight. Not bringing Chromebooks home and not having them charged should be handled like any other discipline issue. First, talk with the student, then with the parent, then with the admin to address the parent. You can use the notice for parents to make the parents aware that the student is not being responsible.
Loaner Labels.pdfLoaner Labels
Chromebook Loaners should be available for day use. Use this label to distinguish your loaners.
Check out the loaner and change the due date for the next day/ or keep a loaner log.
Chromebook Daily Loaner Log.pdfLoaner Log
*OPTIONAL*
Chromebook Loaners should be available for day use. Use this log to keep track instead of checking them out on Destiny.
Chromebook Lonaer Notice.pdfNotice for Parents
*OPTIONAL*
This is useful if students are having issues bringing their chromebooks back to school or forgetting to charge their chromebooks.
Chomebook-Charger-Loaners-Barcode.pdfLoaner Chargers
*OPTIONAL*
This is useful for Middle Schools and High schools.
Textbook barcodes should be used for the chargers, not Chromebook Barcodes, per Gaby.
Hotspots
HotspotRequestFormFlyer.pdfHotspot Flyer
Only share with Admin
Student or Library Staff lets site admin know that student needs a hotspot
Site Admin (or delegated office/library staff) communicates with parent/guardian and emails/prints the flyer for them
The parent goes to the online application to agree to the terms of the condition for check-out of Hotspot and submits it for review
Parents can go to the site and have someone fill it out for them
The online form is received by the Technology Services department
LMA/LMT and Site Admin are emailed student information and the Destiny account is updated with “Yes” on the Hotspot Form
Once information about the Hotspot approval is in Destiny, the Librarian can check out Hotspot with the student.
Please ensure that the Hotspot's due date is not “Unlimited” when you check out to the students.
The check-out of Hotspots should be renewed annually, students would need to turn in their Hotspots if they no longer need them.
If Hotspot is lost, submit a ticket on JIRA. Ask Technology Services to lock the hotspot.
We are following the same process for damage or loss of devices. The replacement cost of devices is $50 and CCP does not cover the loss. If a student returns the Hotspot with no charger, add the $30 charger fine to the student account until patron returns it.
Spanish Flyer: Click Here
Troubleshoot Chromebook
A powerwash should be performed if encountering the following issues:
The Chromebook does not power or boot up correctly
The Chromebook is stuck on a white screen with the “Google” logo
Wi-Fi is not connecting consistently
Slow/Sluggish Chromebook
Trackpad issues
Non-audible Chromebook
Keys are not recognized when entered
Touchscreen Chromebooks do not register touch
Clever not loading
Powerwash at Site
Updated: 3/18/24
Chromebook Powerwash (1).pdfA manual update should be performed if Clever Apps are not working.
Chromebook_Manual Update.pdf2. Keyboard Shortcuts
CBKeyboardShortcuts_20190819-ada.pdf3. Resetting Google Account
Resetting Student Accounts.pdf4. Accessibility Issues
AccessibilityIssues_20190819-ada.pdf5. Change Language
ChangingLanguageonCB_20190723-ada.pdf6. Rotating Display
RotatingOrientationChromebookDisplay_05312019-ada.pdfChromebook Parent Resources
Powerwash at Home
ChromebookPowerWashProcedureParentStudentResource_20200330-ada.pdfChromebookRulesPosters.pdfPromethean Panels
How to Set up a Promethean Panel
Click on the black Button to be sent to the Technology FAQ help site
Technology Coaches
If you need help with technology devices provided by tech services, schedule an appointment.
Technology coaches can also help you start a Google classroom or learn about useful sites.
Savina Thompson: sthompson@lodiusd.net
Sean Campbell: secampbell@lodiusd.net
