Chromebook Basics
Chromebook Basics
1:1 Home to school connection video for Students/Parents/ Teachers
Ordering Chromebooks
Ordering Chromebooks
Please follow the 'District Funded Inventory procedure' before ordering additional Chromebooks. The IMS Supervisor will review your district-funded inventory and determine if the site requires additional Chromebooks based on enrollment numbers.
Input information and send the form
The IMS Supervisor will contact you if she has any questions about your inventory.
If you need more yellow/ blue Totes to submit damaged Chromebooks, use the IMS classroom Technology Form to request more
If the order form is not working, email Gulopez@lodiusd.net
IMS Materials Pickup Form
IMS Materials Pickup Form
Use this form for the pick-up of current/obsolete and other materials that are requested from sites. This includes library books for processing, excess chromebooks that you send back after the “swap” of devices at 7th grade and 2nd grade, weeded library books, transfers to other sites, etc.
Chromebook Care Plan
Chromebook Care Plan
Chromebook Care Plan Procedure
Chromebook Care Plan Procedure.pdfWhat is covered by the Chromebook Care Plan?
What is covered by the Chromebook Care Plan?
English Opt Out- CCP
Opt Out_English ChromebookCarePlan_2025.pdfSpanish Opt Out- CCP
Opt Out_Spanish ChromebookCarePlan_2025.pdfOriginal English CCP
Original Spanish CCP
ChromebookCarePlan_20250424_UPDATED.pdfChromebook Care Plan_Spanish_Updated.pdfDamaged Chromebook Procedure
Damaged Chromebook Procedure
Clarification on Damages
Clarification on Damages
Updated 7/15/2025
Chromebook Damage Guidelines.pdfWaive the Fine if the patron purchased CCP
Waive the Fine if the patron purchased CCP
Verify that the patron purchased CCP by looking at the note section under Patron Status.
If there is no note- Go to Patron Status>Fines> Fine History and look under the Patron Only tab to verify the payment
How to Submit Chromebooks for Repair_updated.pdf1. Submitting Chromebook for Repair
Step by step procedure on damaged Chromebooks.
Adding a Chromebook Damage Fee in Destiny.pdf2. Apply a Damage Fee
Step by Step on adding a fine on student account for damaged Chromebooks.
Transfer Chromebooks for Repair.pdf3. Transfer Chromebook
Transfer CB on Destiny to "Lodi Unified School District"
Chromebooks_Submit for Repair_04-18-24.pdf4. Device Submission Form
Use Painters Tape and attach this form to the damaged Chromebook.
Cash/ Check Payments
Cash/ Check Payments
All Technology payments should be submitted to Guadalupe Lopez @ IMS/ ESC
CCP payments: For students who purchased CCP the previous year, a coupon will be sent to the student's Gmail account a week before school starts.
Remittance Voucher and abatement slip are needed for cash and check payments.
If the patron is also paying for library or textbook fines, use two separate vouchers. Technology Payments will require a different deposit slip from library and textbook payments.
If the patron pays with a check, pick one deposit slip and add a note asking Lupe to transfer the money to the correct account.
Apply the payment to the correct fine on the patron account. Add a note to remind you that the patron paid cash or a check for any future refunds.
Keep payments archived for 7 years at the site for Refund purposes/ At the District Level, we keep 10 years' worth of payment proof.
Technology Abatement
Technology Abatement Process Overview.pdfOnline Payments
Online Payments
Online Payments FAQ
Online Payments FAQ
Online payments Guidelines.pdfKeep online payments archive on file for 7 years at the site for Refund purposes
No Remittance Voucher or Abatement Slip is needed for online payments
Staff should run the Finalsite report on Ripplestone to verify payment (Bi-Weekly). If you receive online payment for another site, email the report to the LMA at the site. It takes up to 7-10 business days for the payment to be posted on the Finalsite Report
Manually "apply" the payment on Destiny and keep track of the data entered. If the patron has multiple fines on the account, you can use your staff Gmail to email the parents or patron to clarify.
If the payment is for CCP, the payment will be added as a new fine with the correct CCP year. Remember to "pay it" after you add the fine.
Tech Services looks at the last payment entry under Fines>History>Patron only
Plan Year, Date paid, Initials
For Example:
CP yr1, 08/2023, GV
If the payment is for damages or replacement, pay the fine and add a note stating it was paid online: Paid for "Chromebook #30001564" online @ McAullife on 5/31/23, _GuLopez
Parents can use the Online Payment Center to pay for the CCP and all library fines. Always add a note in Patron Status. This is helpful when a student needs a refund.
English
LUSD ONLINE PAYMENT CENTER.pdfEnglish/ 4ths
LUSD_4ths_ONLINE PAYMENT CENTER.pdfSpanish
Spanish LUSD ONLINE PAYMENT CENTER.pdfSpanish/ 4ths
Spanish LUSD_4ths_ONLINE PAYMENT CENTER.pdfRipplestone Reports
Ripplestone Reports
Reports no longer active: Hotspot Agreements/ Students without Chromebook
Voucher List for CCP
Ripplestone- CCP Voucher List.pdf*Beginning of the year*
The report will show the students who were granted a CCP discount for the school year.
Enrollment Numbers
Ripplestone- Enrollment Counts.pdf*Monthly*
The report will show the enrollment numbers at your site. You can use this as a guide to know your 10% Chromebook overage numbers.
Finalsite: Online Payments
Ripplestone Online Payments.pdf*Bi-weekly*
The report will show payments made online. Run this report and manually add the payment on Destiny.
Finalsite Failed: Failed Online Payments
Ripplestone Online FAILED Payments.pdf*Bi-weekly*
The report will show failed or abandoned payments. Run this report bi-weekly and use your staff GMAIL to contact parents.
Destiny Reports-Inventory
Destiny Reports-Inventory
Resource Search_Serial Number.pdf*Find barcode with Serial Number*
Try this method if you need the asset number and the Chromebook will not turn on. The Serial Number is on the back of the Chromebook.
Reprinting Device Barcode.pdfReprinting Device Barcode
If a Chromebook no longer has a barcode, follow this procedure. **You need to find the Serial Number first.
Unaccounted Chromebooks_Disable Device.pdfDisable/ Enable Chromebook
How to Disable a Device.
How to enable a device.
District Funded Chromebook Inventory_updated.pdfDistrict Funded Inventory*
*VERY IMPORTANT*
Please keep your Chromebook Inventory updated, especially before ordering chromebooks.
Chromebook & Hotspot Assignment Report.pdfCB & Hotspot Assignment Report
The report will show you Chromebook/ Hotspots assignments by teacher or Homeroom.
Chromebook Name Labels.pdfName Labels
*OPTIONAL*
You can print this report on Avery Mail Labels and tag Chromebook assignments. This is recommend especially for younger students.
Students without Assigned Chromebooks- Destiny.pdfStudents w/o Assigned Chromebook
*Run Monthly*
Every student should have a Chromebook checked out. Run this list monthly and check out Chromebooks to students.
Special Materials_Current Checkout.pdfSpecial Funded Materials Report
You can use this report to know who has special funded materials checked out. Title 1 schools will purchase special materials or technology equipment that needs to be tracked.
Inactive Students with Devices
Inactive Students with Devices
Ask your site secretary to make the library part of the “check-out” process when students leave school. This ensures that Chromebooks, books, and hotspots are returned prior to a student checking out of school.
If your site does not have a checkout process, you need to run the Inactive Patrons report monthly and mark the items on the account as lost. This ensures that the Chromebook gets locked by technology services.
(On Destiny go to Reports>Library Reports>Current Checkout/Fines>click run on INACTIVE patrons report and mark everything lost)
You can also send a bill through your Gmail account to students/ parents asking for the material(s) back. The bill should be sent as soon as possible to try and get items back. If you are not keeping up with Inactive students, Lodi Unified School District will lose a lot of money in resources.
Loaner Information
Loaner Information
Chromebook Inventory is given to each site at 100% of student enrollment. In addition, a 10% overage (between touch and non-touch) is granted so that students who report damaged devices can quickly have a device swapped out.
The 10% overage is not intended for teachers to keep in classrooms; it is to be housed in the library for students to swap damaged devices or for testing purposes. The intent of the 10% overage is not for “Loaners.”
The school-purchased devices are supposed to be used as Loaners (Special Funded)
Students are responsible for bringing their Chromebooks daily and charging them overnight. Not bringing Chromebooks home and not having them charged should be handled like any other discipline issue. First, talk with the student, then with the parent, and then with the admin to address the parent. You can use the notice for parents to make the parents aware that the student is not being responsible.
Loaner Labels.pdfLoaner Labels
Chromebook Loaners should be available for day use. You can use this label to distinguish your loaners.
Chromebook Lonaer Notice.pdfNotice for Parents
*OPTIONAL* This is useful if students are having issues bringing their Chromebooks back to school or forgetting to charge them.
Chromebook Daily Loaner Log.pdfLoaner Log
*OPTIONAL* Chromebook Loaners should be available for day use. Use this log to keep track instead of checking them out on Destiny.
Chromebook Loaners_Home Location.pdfChromebook Loaner
Change the home location to Loaner to help the IMS Supervisor get to know your inventory.
Chromebook Charger Loaner (Power Adapter).pdfCharger Loaner
This is useful for Middle School and High school. Textbook barcodes should be used for the chargers, not Chromebook Barcodes, per Gaby.
Student Hotspots
Student Hotspots
English Hotspot Flyer
Only share with Admin
HotspotRequestFormFlyer.pdfSpanish Hotspot Flyer
Only share with Admin
HotspotRequestFormFlyer_SpanishV2.pdfStudent Hotspot Agreement Report
This report will show you students who have been approved for a Hotspot
Student Hotspot Agreements.pdf1. Parent or guardian lets site admin know that student needs a hotspot.
2. Site Admin (or delegated office/library staff) communicates with parent/guardian and emails/prints the flyer for them.
3. The parent goes to the online application to agree to the terms of the condition and submits it for review.
**Parents can go to the site and have someone fill out the form for them.
4. Tech Services receives the online form. LMA/LMT and Site Admin are emailed student information, and Destiny is updated with “Yes” on the Hotspot Form on the Patron Account.
6. Once Destiny has information about the Hotspot approval, the Librarian can check out the Hotspot for the student.
**Run the Student Hotspot Agreement Report on Destiny
7. If you receive a “New” hotspot from IMC, it will NOT be active. Submit a ticket on JIRA asking tech services to activate the hotspot. Hotspots will not be active unless requested as of 03/07/2025.
8. Please ensure that the Hotspot's due date is not “Unlimited” when it is checked out to the student. The due date should be the last day of the current quarter so that when they return from break, you can verify the renewal at the beginning of the next quarter; it will show up as “overdue.”
9. Hotspot check-out should be renewed quarterly; students must turn in their Hotspots at the end of the school year and must fill out a new form for the next school year.
**The only exception is if the student has summer school scheduled.
10. If Hotspot is lost, mark it lost on Destiny. Then, submit a ticket on JIRA. Technology Services can deactivate the hotspot.
11. We follow the same process for device damage or loss. The replacement cost of devices is $50, and CCP does not cover the loss. If a student returns the Hotspot with no charger, add the $30 charger fine to the patron account until returned.
12. Click on the link for Hotspot Troubleshooting Information
If you are having issues with the hotspot, open a JIRA ticket.
Troubleshoot Chromebook
Troubleshoot Chromebook
To contact the Technology Department, click on the links below.
Use the chat feature if you are having staff desktop issues. If you have a student technology question, use JIRA.
A powerwash should be performed if encountering these issues:
The Chromebook does not power or boot up correctly
The Chromebook is stuck on a white screen with the “Google” logo
Wi-Fi is not connecting consistently
Slow/Sluggish Chromebook
Trackpad issues
Non-audible Chromebook
Keys are not recognized when entered
Touchscreen Chromebooks do not register touch
Clever not loading
Powerwash at Site
Powerwash at Site
Updated Chromebook Powerwash.pdfThe update needs to be higher than 132.0 as of 8/5/2025
A manual update should be performed if encountering these issues:
Chromebooks typically handle updates automatically, but you might need a manual update if the auto-update process gets stuck or if you need to ensure your device is running the latest version, especially if encountering issues with certain applications or websites
A manual update should be performed if CLEVER Apps are not working.
A manual update should be performed if the "Home Page" APPS for state testing is not working.
Manual Update
Manual Update
Chromebook_Manual Update.pdfSounds Issue Resolution:
For some reason, the Chromebooks won't default to headphones/earphones when they are plugged in. There is an issue with the ports that prevents sound from coming out unless it is assigned to the headphones or earphones plugged into the port. Follow the steps to solve the issue.
Updated 9/5/2025
Sound Issue
Sound Issue
CB- Sound Issue (Headphones_Earphones).pdfTo learn more about troubleshooting chromebooks, click on the link below:
1. Rotating Display
RotatingOrientationChromebookDisplay_05312019-ada.pdf2. Accessibility Issues
AccessibilityIssues_20190819-ada.pdf3. Delete Data "Cookies"
Delete browsing data in Chrome.pdf4. Change Language
ChangingLanguageonCB_20190723-ada.pdf5. Resetting Google Account
Resetting Student Accounts.pdf6. Keyboard Shortcuts
CBKeyboardShortcuts_20190819-ada.pdfParent Resources
Parent Resources
Digital citizenship involves the responsible and respectful use of technology and the internet, encompassing skills, knowledge, and behaviors to participate positively and safely in online communities. Click on the link below for resources:
At Home Device- Clever Login.pdfAT HOME- Clever Portal
AT HOME- Clever Portal
This document is for parents who want to use at-home devices:
This document is a guide for parents/students on accessing the Clever Portal from a personal device at home. At school, students must use their permanent Chromebook issued by the librarian. Parents have the right to ask to leave the Chromebook at school, but the student must use a personal device at home to access the curriculum applications.
Powerwash at Home
Powerwash at Home
ChromebookPowerWashProcedureParentStudentResource_20200330-ada.pdfChromebook "Rules"
Chromebook "Rules"
ChromebookRulesPosters.pdfPromethean
Promethean
Click on the link below to learn how to set up a Promethean Panel. If you have more questions, you can contact the technology coach in your area. They can teach you how to use technology bought for the district :)
Technology Coaches
Technology Coaches
Please schedule an appointment if you need help with staff technology devices. Technology coaches can help you start a Google classroom or learn about district-purchased applications you can use.
Savina Thompson: sthompson@lodiusd.net Sean Campbell:secampbell@lodiusd.net
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