Frequently Asked Questions (FAQ)
1. Allergy Information & Storage
Our cold-pressed juices are made from a variety of fruits and vegetables and are prepared in a shared kitchen where allergens may be present. Please inform us of any food allergies or dietary restrictions when placing your order.
Juices must be kept refrigerated or frozen. If not consumed within 72 hours, products should be frozen to maintain quality and safety.
2. Customer Satisfaction
Your satisfaction matters to us. If you are new to our products, we recommend starting with wellness shots or smaller quantities to explore flavor preferences before ordering larger juice selections.
If you have questions or concerns about your order, please contact us promptly so we can assist.
3. Refund & Replacement Policy
Late Deliveries: If a shipment is delayed due to carrier issues, packages are insured. Replacement options will be evaluated on a case-by-case basis.
Damaged Packages: If your order arrives damaged, please contact us immediately upon delivery.
Cancellations & Adjustments: Orders may be adjusted or canceled prior to preparation. Once an order is prepared or shipped, it cannot be canceled or modified.
4. Health & Wellness Notice
Our juices, teas, and wellness offerings are intended for general wellness purposes only. Always consult your healthcare provider before making dietary changes, especially if you have medical conditions, are pregnant, or take medications.
Local pickup and local delivery options are available based on location and order volume.
Shipping availability, carrier selection, and delivery timelines vary depending on destination and weather conditions. Once shipped, delivery timelines are determined by the carrier and are outside of our control.
Cold-pressed juices are perishable and must be refrigerated or frozen upon arrival. Feed Your CELLS is not responsible for delays caused by shipping carriers or weather conditions.
Please ensure someone is available to receive your package. Orders left unrefrigerated after delivery are not eligible for refunds or replacements.