Frequently Asked Questions
Frequently Asked Questions
Each industry and business has unique document needs. At Line By Line, LLC., we create professional, quality business documents to fit your needs. Common types of documents that we produce include, but are not limited to:
Text documents
Forms
Checklists
Quick Reference Guides
PowerPoint Decks
Toolkits
Infographics
Manuals
Documents are/can be created in the following formats:
Microsoft Word
Microsoft PowerPoint
Microsoft Publisher
Microsoft Excel
Adobe PDF (including editable and calculation forms)
If you already have forms that you would like to have recreated to fit your brand, updated with new information, or converted to an editable .pdf, Line By Line, LLC., is the business documents solution for you!
All services are billed at a rate of $75.00 per hour with a one hour minimum. After the first hour, the rate is prorated until project completion. Please note that applicable sales tax will be applied in addition to the base rate. In some cases, additional fees may apply. See below for details.
Rates are subject to change with or without notice outside of the 30 day quote guarantee.
In some cases, additional fees may apply above the standard hourly rate. These include but may not be limited to:
Purchase of client specific fonts/typeface
Licensing costs for images not already owned by the client or otherwise free to use.
Third party fees for professional printing or graphic design requests by the client.
Cancellation by the client of any project after the commencement date in the amount of 25% of the total project quote.
Clients will initially submit a request for a quote providing an overview of the project and deadline. Aaron will contact you to discuss additional details in order to provide an accurate quote. Clients are encouraged to email samples, templates, logos/images, sketches, available text, etc., if applicable.
Once a quote is provide to the client, a 50% deposit will be required to begin work. The quote is good for 30 days.
Clients will receive a first draft of the document on or before the agreed upon draft date. Clients may make up to 3 edits at no additional charge as long as those edits do not substantially alter the original document. Changes that do substantially alter the original document (changes to greater than 25% of the document), or additional edits after the 3rd draft will be subject to continued billing at the original hourly rate.
Once the client agrees to the final document, the remaining 50% balance and any applicable additional fees will be due before the final draft is released to the client.
Every effort is made to ensure your complete satisfaction! Please communicate any concerns should they arise at any point in the process. In the unlikely event that an issue cannot be resolved to the full satisfaction of the client, a partial to full refund may be applied depending on the date of cancellation, complexity of work done to date and/or terms of the agreement. Clients are strictly prohibited from using any portion of the work completed by Line By Line, LLC., in such cases and will be subject to copyright infringement laws for failure to comply.
Yes! Our aim is to be your partner for all of your business document needs. If you are interested in discussing an ongoing agreement, please contact us today!
Yes! Line By Line, LLC., is committed to being a good corporate citizen! Depending on the size and scope of the project, discounts are provided at the discretion of the President and CEO.
We recognize that there are a lot of valuable and critical non-profit organizations out there and our ability to meet the demand may be limited. As such, Line By Line, LLC., is proud to support the following charitable industries:
United States Veterans organizations
LGBTQ+ organizations
Domestic Violence Recovery organizations
Because demand ebbs and flows, all organizations are invited to request a quote. Please be sure to note your 501(c)3 number in your request.
From time to time, Line By Line, LLC., will offer discounts for new clients. This information will be posted to our website as they occur. Additionally, existing clients may receive a 10% discount on the base rate of their next project by referring a new client. The discount will be applied after the new client completes their first order.
As a small, independently owned business, Line By Line, LLC., seeks to build partnerships. If cost is prohibitive for your business, please still send a request for a quote. If we can make it work, we will!
All copyright and intellectual property ownership provided by the client will always remain with the client. Upon receipt of the final document, the client will assume full ownership of and rights to the document for internal use. The sale or redistribution of completed projects without the expressed, advance, written permission of the President and CEO is strictly prohibited and will be subject to penalties in accordance with appliable law.
The client is responsible for ensuring compliance with all use agreements and licenses on purchased images and/or third party created elements and releases Line By Line, LLC., of all liability.
Time is money! Even if you have the skills and software to develop your own documents, doing so takes away from critical business needs. Line By Line, LLC., is an affordable solution allowing you and your team to focus on the the true mission of your business or organization.
How you present your business to your employees, vendors, partners, and customers says a lot about the quality of work you will perform for them. With our business document solutions, you can elevate your brand, promote customer loyalty, increase employee morale and streamline your processes. It is literally how you show pride in your business!
Online solutions may be an option for some, but most businesses want to get it right the first time! There is no replacement for collaboration in business and satisfaction is always our priority!