cybersecurity software

What security software is part of Cyber Essentials?

Cyber Essentials includes the security software Bitdefender

What devices can Bitdefender be installed on?

Bitdefender protects both Windows and Apple Computers

Do i need it on my Mobile Phone?

No. Mobile Phones run different software to computers. 

What does Bitdefender protect against?

Bitdefender protects against all manner of malware (short for malicious software), and covers everything from Viruses, Trojans, Rootkits, Ransomware, and more.

What additional features does Bitdefender offer?

Bitdefender is a complete cybersecurity suite, consisting of several 'shields' that protect multiple points of your computer including;

• Real-time Shield (Detects, blocks and removes viruses, malware, and other malicious software)

• Behavioral Shield (Identifies and blocks potentially undiscovered security threats based on behavioral statistics)

• Web Threat Shield (Blocks access to malicious websites and content)

• Phishing Shield (Protects against phishing attacks by identifying and blocking suspicious emails and websites)

• Firewall Shield (Monitors and controls incoming and outgoing network traffic based on predetermined security rules)

• Evasion Shield (Protects against file-based and fileless script attacks, blocking malicious JavaScript, VBScript, PowerShell, macros, and more)

• USB Shield (Blocks malicious activity from removable media drives, including USB, CD/DVD, etc)

Does it automatically scan my device?

Yes. Our custom policy configures Bitdefender to scan once a day

Can I run a manual scan?

Yes. Open the Bitdefender application and select -> run scan

Can I scan individual files and folders?

Yes. Right-click any file or folder you wish to scan and select -> scan with Bitdefender

Does it block Ads & Popups?

Yes and no

Popups that originate from a malicious program or webpage, will be blocked

Popups that originate from legitimate software such as Google Chrome, will not be blocked

Does it protect against Scams?

No. Scammers are most successful when the scam target is using their own device. A scam is the method of misleading (tricking) a person or business into giving up access to their device and/or bank account.

Scams are performed with the use of legitimate software, such as email, SMS, or chat applications like facebook messenger, snapchat, telegram, etc and the big one to watch out for - 'Remote Access Software'. 

Remote access software allows two computers (or phone) to connect over the Internet, allowing one to control the other. This is standard software used in IT support, even LCC uses it daily to support our Customers. Unfortunately it's also extremely useful for scammers for gaining control over computer, data and accounts.

cybersecurity licensing

Can I add/remove computers as needed?

Yes, we manage your licensing and encourage you to update us when your security requirements change.

Any changes made to your security will be reflected on your next annual renewal invoice.

Can I change the number of devices protected after I receive my annual licence renewal?

Yes, post-renewal is the most common time customers contact us to request changes to their existing security. 

What happens when I purchase a new/replacement computer from LCC?

We automatically install Cyber Essentials on any new computers purchased through us.

This includes transfer of existing licences, and retiring licences for decommissioned computers.

Any licensing changes made during the year will be reflected on your next annual renewal invoice.

second opinion service

Can I email cyber@lcc.com.au anytime?

Yes.

Is there a limit how often I can email cyber@lcc.com.au?

No, currently there is no limit to how often you can email our cyber@ support line.

cybersecurity newsletter

Can I opt out of your security newsletter?

Yes, you can opt out at any time.

How do I opt out?

Simply email cyber@lcc.com.au and request to opt out.

Will I get additional emails other than your newsletter?

No. (we also hate spam)