Key Performance Indicators

Caregiver Hiring

1. Caregiver: Client Ratio (goal 2:1)

2. # of Screened Caregiver Applicants

3. # of Invited Caregiver Applicants

4. # of Interviewed Caregiver Applicants

5. # of Caregivers Invited to Orientation

6. # of Hired Caregivers

7. Interview to Hire Ratio

8. Orientation to Hire Ratio

Quality

1. Proportion of New Client Quality Care Review by 10 days

2. Proportion of New Client 2nd Quality Care Review by 45 days

3. Proportion Google Review Requests

4. Phone Answering Metrics

Marketing/Billing

1. Lead-Client Conversion Rate

2. Home Consult-Client Conversion Rate

3. Billable Hours (goal growth of 12 hrs/week)

4. Average Hours Per Client (goal = 20)

5. No of Clients (goal growth of 1/week)

6. Percentage of Veteran Hours

7. Percentage Hours by City

8. Accounts Receivable (> 30 days past due)

9. SM92 Pay Per Click KPIs