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Roomvo Sites
Browse our collection of Frequently Asked Questions to get the most out of your Roomvo Sites experience.
Roomvo Sites
Roomvo Sites
Who should I contact when I have a question about my website?
Who should I contact when I have a question about my website?
Please contact your Website Account Specialist, who will be your main point of contact at Roomvo. If you're unsure of who your Account Specialist is, please reach out to support+pro@roomvo.com so we can connect you with the appropriate team member!
How do I request edits to my website?
How do I request edits to my website?
Edits can be made to your website at any time! To make a request, please contact your Website Account Specialist directly. Include as many details as possible. Some examples you may want to mention in your request include:
The page(s) where you would like the edits applied to
A detailed description - the more information, the better!
Attach any content you'd like to feature (text, images, video links, etc)
Roomvo Tip! When sending a request with multiple images, we recommend uploading these files to a shared folder service (such as Google Drive or Dropbox) and sending the link.
How do I increase traffic and leads from my website?
How do I increase traffic and leads from my website?
If you want to explore new ways to give your website a boost, we offer SEO Packages and Advertising options that can help. Contact your Website Account Specialist for more details.
A feature I want is not available on Roomvo Sites.
A feature I want is not available on Roomvo Sites.
We are always looking for ways to improve Roomvo Sites! If you feel like something is missing from the service, please contact your Website Account Specialist. We may consider your feedback in future updates!
Catalog
Catalog
A supplier I carry is not available in Roomvo PRO.
A supplier I carry is not available in Roomvo PRO.
While our list of suppliers is extensive, you may encounter brands that are not currently available on our platform. However, we're always looking for ways to grow our list of supported brands!
If you can't find the brand you're looking for, you can request them in the Roomvo PRO Dashboard.
Roomvo Tip! We also recommend reaching out to the brand directly, if you have a point of contact! Let them know that you'd love to see their products in Roomvo. Hearing from valued dealers like yourself may give them the extra encouragement they need to join. If a brand chooses to join in the future, you'd have instant access to their products as soon as they became available.
What happens when my supplier discontinues a product in my catalog?
What happens when my supplier discontinues a product in my catalog?
No action required! Suppliers are responsible for keeping their product data up to date in Roomvo PRO, and any updates will be reflected in your catalog.
I have a problem with a product in my catalog.
I have a problem with a product in my catalog.
While we strive to keep your catalog up-to-date and accurate, please contact your Website Account Specialist if you have any concerns about the SKUs that are displayed on your website.
Subscription
Subscription
When will I be billed for my Roomvo Sites subscription?
When will I be billed for my Roomvo Sites subscription?
Roomvo Sites subscriptions are billed monthly. However, if you signed up through Roomvo Sites through a sponsor, your billing arrangement may be different. If you have any questions, please reach out to your Website Account Specialist.
I want to cancel my Roomvo Sites subscription.
I want to cancel my Roomvo Sites subscription.
We're sorry to hear that! Your feedback is extremely valuable to us, and we'd love to hear what we could improve. If you have any concerns about your Roomvo Site, please reach out to your Website Account Specialist directly.
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