Students and Parents,
If your technology issue can't be resolved by viewing the trouble shooting guide below, please come to the media center. LCSD technology coaches and technicians are not able to resolve issues with your home internet. Please contact your internet service provider if you are having issues with your internet connection.
Passwords were reset over the summer to your student's first 3 letters of first name and student ID.
Example:
Email/Username: s.firstname.lastname@lcsd.k12.sc.us
Password: amb12345
Please follow these steps before trying to get help from IT.
Perform a hard reset. This fixes 90% of the chromebook issues that students commonly experience. To do this, hold the refresh and powerkeys simultaneously for 10 seconds. Then power back on.
Check to see that Chrome is updated to the latest version.
Remove the user and sign in again.
Steps to Remove the User
Sign out
Click the arrow beside students name
Remove this user
Remove this user again
Shut down.
Does your chromebook turn on for a second and then turn off? It's probably it needs to be charged.
Plug your charger into the wall.
Plug the other end of the charger into your chromebook.
Check to see if the charging light comes on. (If the light doesn't come on, it's possible your charger is dead... come see me)
Feel free to use the chromebook while it's charging.
Click on the clock in the task bar, usually in the bottom right corner
Select the Settings icon
Click About Google Chrome OS, in the bottom left corner of settings pop-up window
Click Check for updates
It will either say Google Chrome is up to date or it will say updating chrome
After the update is complete, you must click on the RESTART button for the update to complete
This updates the Chromebooks software and allows everything to work as it should.
Turn off your Chromebook by pressing the power button and selecting "power off"
NOTE: simply closing the lid on your Chromebook is not the same as shutting down
Turn on your Chromebook
When Google software isn’t working properly this is a good refresh.
Logout of the Chromebook
Click the on the profile you want to remove
Click the down arrow next to the profile name
Click Remove this user
Click Remove this user again
Type in the web address: chrome://policy/
Click on the Reload Policies button in the top left corner of the page
Restart your chromebook by holding down the power button and the refresh button at the same time
Turn off your Chromebook.
Press and hold Refresh + tap Power .
When your Chromebook starts up, release Refresh .