Chromebooks

CHROMEBOOK TROUBLESHOOTING?

Click on the document below for help.

Chromebook Troubleshooting

Try these things first if you are experiencing issues with your Chromebook.

Charge Your Chromebook

Does your chromebook turn on for a second and then turn off? It's probably it needs to be charged.

1. Plug your charger into the wall.

2. Plug the other end of the charger into your chromebook.

3. Check to see if the charging light comes on. (If the light doesn't come on, it's possible your charger is dead... come see me)

4. Feel free to use the chromebook while it's charging.

Check for Google Chrome Update

1. Click on the clock in the task bar, usually in the bottom right corner

2. Select the Settings icon

3. Click About Google Chrome OS, in the bottom left corner of settings pop-up window

4. Click Check for updates

5. It will either say Google Chrome is up to date or it will say updating chrome

6. After the update is complete, you must click on the RESTART button for the update to complete

Shut Down Chromebook

This updates the Chromebooks software and allows everything to work as it should.

1. Turn off your Chromebook by pressing the power button and selecting "power off"

2. NOTE: simply closing the lid on your Chromebook is not the same as shutting down

3. Turn on your Chromebook

Remove users from Chromebook

When Google software isn’t working properly this is a good refresh.

1. Logout of the Chromebook

2. Click the on the profile you want to remove

3. Click the down arrow next to the profile name

4. Click Remove this user

5. Click Remove this user again

Reload Chrome Policies

1. Type in the web address: chrome://policy/

2. Click on the Reload Policies button in the top left corner of the page

3. Restart your chromebook by holding down the power button and the refresh button at the same time

Hard Reset your Chromebook

1. Turn off your Chromebook.

2. Press and hold Refresh + tap Power .

3. When your Chromebook starts up, release Refresh .

Click Here For Chromebook Shortcuts