FAQ
Hale Pahana Kipaepae
Problem
Problem
POSSIBLE SOLUTION
POSSIBLE SOLUTION
- Why can't I log-in to my computer?
Check to see if your date and time are correct. If they are you may be locked out. Let your teacher know.
Check to see if your date and time are correct. If they are you may be locked out. Let your teacher know.
2. How come I cannot access any websites and I'm seeing a screen like this? 👇🏽
2. How come I cannot access any websites and I'm seeing a screen like this? 👇🏽
Check to see you're connected to Global Protect. You may need to log in or refresh connection.
Check to see you're connected to Global Protect. You may need to log in or refresh connection.
3. Why can't I connect to Global Protect?
3. Why can't I connect to Global Protect?
Log in with the username you use to log into your computer, for example H27elcord.
Log in with the username you use to log into your computer, for example H27elcord.
Do not use your email address.
Do not use your email address.
4. What is the Portal Address for Global Protect?
4. What is the Portal Address for Global Protect?
gp.ksbe.edu
gp.ksbe.edu
If you get an error that the portal is not found, please re-start your computer and try again. It should work.
5. Why is my microphone not working?
5. Why is my microphone not working?
9/10 times, restarting your computer will fix this.
9/10 times, restarting your computer will fix this.
6. What is a "Keychain Pop-up Error?"
6. What is a "Keychain Pop-up Error?"
7. Why can't I access YouTube?
7. Why can't I access YouTube?
8. What do I do if another user is logged into the loaner laptop I have?
Hold the power button down until the laptop turns off (about 10 seconds) and then turn back on.
9. How do I clear my Chrome cache?
*clear your cache ONLY if you are experiencing issues while using Chrome.
Find "Clear Browsing Data" on the top left of the Chrome menu.
Make sure "Cookies & other site data" and "Cached images & files" is checked off. Then click "Clear Data."
