FAQ
Frequently Asked Questions
- Why won't my Chromebook turn on after I've charged it overnight?
Please try pressing and holding the power button on the Chromebook for approximately 10 seconds. Additionally, you can perform a "hard reset". Press and hold the refresh button, located above the number 4. While holding, press the side power button. Release the power button and keep holding refresh. If this succeeds, you should see the comptuer restart in a few seconds. If this does not resolve the issuem, please report this problem using the KOSD Student Technology Work Request form or to the classroom teacher to get assistance.
- How does my student access Google Classroom?
Type into your browser Classroom.Google.com and then enter your student's KOSD user account and password into the login screen. You can also access by logging into the launchpad.classlink.com/kosd and clicking "Google Classroom"
- I'm having problems joining my teacher's Google Meet
Please click on the buttons below for troubleshooting documents.
- My Camera or Microphone is not working
Please click the button below for a troubleshooting document.
- My student cannot log into Reading Wonders, Accelerated Reader, ThinkCentral or other district curriculum sites.
Login first to launchpad.classlink.com/kosd using your district username and password. It is the same username and password that they use to log onto district computers for chromebooks. It is generally first initial, last name the letters ko and then the last 2 digits of their graduation year (example - asmithko20). Their password is ko and then their student ID or lunch number with no spaces (example - ko123456) or may have been changed for students in grades 6-12. If your student still cannot get logged on please reach out to their classroom teacher.
- I need help updating Google Chrome
Please click the button below for a troubleshooting document.
- The video that I am supposed to watch for one of my classes is blocked.
Please either report this problem to your teacher or use the KOSD Student Technology Request Form. Please provide as much information as possible such as Google Classroom Name, Assignment Name and Due Date of Assignment.
- An error message appears when my student logs onto their KOSD Chromebook "To unlock and restore your Local data, please enter your old Chromebook password".
Click on "Forgot your old password?" and then click on "Proceed anyway"
- Do the District Chromebooks have a camera and how do I use it?
Click the circle in the bottom left of a Chromebook and search “camera”. Use the Camera app to record a video or take a picture. To add this video or picture open the assignment in Google Classroom and click “Add or Create”. Choose “File” and choose “select files from your device”. Video recordings on Chromebooks default to the “downloads” folder so your video should be there unless the student moved the recording. Then it may be in their Google Drive.
- How do I split my Screen on a Chromebook?
Open your first app (Chrome Browser) and click the window size reducer button in the top-right corner of the window
Drag the window to either side of the screen — you'll see a vertical line pop-up in the center of the screen, at which point you should release the window so it can automatically fit into that half of the screen.
Open another app (Chrome Browser) and click the window size-reducer button in the top-right corner.
Drag the window into the other side of the screen and release when you see that side of the screen gray out.
