1. Check your Login ID:

• Make sure there are no extra spacing in your login ID.

• Your login ID is not case-sensitive - both lowercase and uppercase will work just fine!

If you have forgotten your Login ID, you can submit a request with 'REQ KOOBITS ID' as the subject title at https://support.koobits.com/hc/en-gb/requests/new and we will attend to you in a jiffy.

2. Check your Password

• Make sure the spelling is correct and there are no extra spacing in your password.

• Select the 'Show' option beside the password field to see what you have typed.

• Similarly, your password is not case-sensitive.

If you have forgotten your password, you can click on the 'Forgot Password' link below the password field to either recall password with hint or reset password via email.

Alternatively, you can also request for a password reset manually:

https://support.koobits.com/hc/en-gb/requests/new

After purchase, you should receive a confirmation email with regard to your successful payment.

Following which, your account login details will be sent separately to your email within 1 day.

Please check your junk mail or spam mail if the email is not received in your inbox.

If you still do not receive the details after 1 day, kindly contact us via email at support@koobits.com and we will assist you.