I consider myself to be a jack-of-all-trades that specializes in technology. If you put your mind to it, you can learn any skill you want. With that in mind I have had the opportunity to update the technology of schools across multiple campuses and districts, build homes in Mexico, remodel preschools in South Africa, be a field technician in beautiful Southern Oregon, and help churches around the world deploy and maintain new websites.
@ Sharefaith, Inc (2015 - 2018)
Supporting Churches and non-profit organizations across the world I received help requests via phone, email tickets, and chat. I would prioritize these requests by the severity of the issue as well as the age of the ticket as I supported the member’s website, phone mobile app, presentation software and/or Sunday School curriculum. As a contractor I revamped and improved the Website Migration Process taking it from an average 20 business day process to just 5-10 business days. I implemented many automation tools that assisted us, as well as kept the project on time and the member in communication. Some of these tools were Wufoo, Trello, Zapier, MailChimp and Freshdesk.
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@ Lifeline Computer Solutions (2014 - 2015)
As a Managed Service Provider I provided IT support to small businesses in Oregon and California. Maintain a variety of hardware and software among multiple companies. Prioritize and respond to service requests in a timely fashion, make recommendations for new hardware and software, and maintain workstations through active monitoring of Anti-Virus, updates, uptime, backups, and disk space. Maintain a multitude of client Line of Business applications such as QuickBooks, Hosted Email, Microsoft Office, FishBowl, UPS Worldship, Shipgear, PC Miler, POS Systems, eFax Systems and many more.
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@ El Dorado County Office of Education (2010 -2012)
Troubleshoot technical issues in classrooms and campuses throughout school districts in El Dorado County. Maintain and upgrade existing equipment, respond to helpdesk request, assist in the purchase of new equipment. Maintain the security and integrity of teacher workstations, student workstations and server equipment.
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@ 4G Wireless (2008 - 2009)
Sell Verizon Wireless products and plans with a high emphasis on customer service and satisfaction. Train new employees, set daily goals for each sales representative, process applications, handle cash, open and close the store, computer and printer networking and troubleshooting, and set up file sharing.
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