Technology Corner

need tech support?

KIPP Metro Atlanta has provided step-by-step instructions and videos for the most common technical issues. You can use the steps below to address any issues that can be fixed at home:

Go to www.kippmetroatlanta.org
Click on "For Remote Support and Services, CLICK HERE" (top of page)
Click on Technology Troubleshooting (Below Technology Assistance)

If you are not able to resolve your issue using the Self Help above, please consider the following option:

Please follow the steps below if you have issues with your Chromebook especially if you do not have Zoom installed on your Chromebook!
- To request technology support, send an email to itsupport@KIPPMetroatlanta.org and copy your grade-level chair.
- In the subject, add a brief description of the issue, (e.g. ‘power cable damaged’, ‘sound not working’ or ‘no Zoom access’, not just ‘help’ or ‘request for support’).
- In the body, add the information below:
  - School (e.g. KSFA)
  - Name
  - Grade
  - Serial number of the Chromebook (if visible)
  - A description of the issue

Illuminate Gradebook Overview Video

KSFA Google Guide for Parents

Google Classroom Guide for Parents

Google Classroom Overview Video

Google Classroom Guardian Video

Remind 101 CODES

Please click the link above for info on how to join our grade level Remind classes for updates!

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