Research Publications

Research interests

Inter-organizational Relationships, Buyer-Supplier relationships, Operations Management, Supply Chain Management, NPD, Innovation

Publications

SSCI Journals (chronologically ordered)

Seo, Y. J., & Um, K. H.* (2023). The role of service quality in fostering different types of perceived value for student blended learning satisfaction. Journal of Computing in Higher Education, 35(3), 521-549. 

Um, K. H. (2023). The effect of NPD complexity on NPD performance via inter-organizational collaboration and conflict. Journal of Manufacturing Technology Management, 34(8), 1527-1548. 

Lee, H., Ki-Hyun, U.*, Hughes, P., & Shine, E. K. (2023). Understanding knowledge transfer in M&As: An integration of resource orchestration and social capital theories and evidence from UK acquiring firms. European Management Journal, 41(2), 199-211. 

Wang, X., Um, K. H., Wang, S., & Kang, M. (2023). The mediating role of key supplier adaptability and involvement in the relationship between supplier relationship management and NPD project success. Operations Management Research, 16(2), 794-807. 

Bai, B., Um, K. H.*, & Lee, H. (2023). The strategic role of firm agility in the relationship between IT capability and firm performance under the COVID-19 outbreak. Journal of Business & Industrial Marketing, 38(5), 1041-1054. 

Li, S., Yang, M., Um, K. H., & Kang, M. (2023). Top-management environmental support and environmental performance: a moderated-mediation role of supplier environmental management and adaptability. Total Quality Management & Business Excellence, 1-17. 

Kang, M., & Um, K. H. * (2023). Combining internal quality-oriented product design with external supplier involvement for enhancing operational performance: the moderating role of product modularity. Journal of Manufacturing Technology Management, 34(2), 337-358. 

Wang, X., Yang, M., Park, K., Um, K. H., & Kang, M. (2022). Social Sustainability of a Firm: Orientation, Practices, and Performances. International Journal of Environmental Research and Public Health, 19(20), 1-12 

Kang, M., Ki-Hyun, U*., Shou, Y., & Roh, J. J. (2022). Matching goal-based incentive systems with cross-functional integration to improve operation and innovation performance. International Journal of Operations & Production Management, 42(2), 230-254.

Kang, M., Um, K. H*., Wang, S., Park, K., Colclough, S. N., & Park, Y. (2021). Integrating manufacturing and R&D functions for better quality and product development performance. Journal of Manufacturing Technology Management, 33(1), 191-212.

Um, K. H., Fan, Yingying, & Seo, Y. J. (2021). The ramifications of COVID-19 in education: beyond the extension of the Kano model and unipolar view of satisfaction and dissatisfaction in the filed of blended learning. Educational Measurement: Issues and Practice, 40(3), 96-109.  

Um, K. H., & Oh, J. Y. (2020). The mediating effects of cognitive conflict and affective conflict on the relationship between new product development task uncertainty and performance. International Journal of Project Management, 39(1), 85-95.

Um, K. H., & Oh, J. Y. (2020). The interplay of governance mechanisms in supply chain collaboration and performance in buyer–supplier dyads: substitutes or complements. International Journal of Operations & Production Management. 40(4), 415-438.

Um, K. H., & Kim, S. M. (2019). The effects of supply chain collaboration on performance and transaction cost advantage: The moderation and nonlinear effects of governance mechanisms. International Journal of Production Economics, 217(Nov), 97-111.

Seo, Y. J., & Um, K. H.* (2019).The asymmetric effect of fairness and quality dimensions on satisfaction and dissatisfaction: An application of the Kano model to the interdisciplinary college program evaluation, Studies in Educational Evaluation, 61(2), 183-195.

Um, K. H., & Lau, A. K. (2018). Healthcare service failure: how dissatisfied patients respond to poor service quality. International Journal of Operations & Production Management, 38(5), 1245-1270.

Um, K. H., & Kim, S. M. (2018). Collaboration and opportunism as mediators of the relationship between NPD project uncertainty and NPD project performance. International Journal of Project Management, 36(4), 659-672.

Um, K. H., & Kim, S. M. (2018). Application of Fairness Theory to Medical Tourists' Dissatisfaction and Complaint Behaviors: The Moderating Role of Patient Participation in Medical Tourism. Journal of Social Service Research, 44(2), 191-208.

Kim, S. M., & Um, K. H.* (2016). The effects of ambivalence on behavioral intention in medical tourism. Asia Pacific Journal of Tourism Research, 21(9), 1020-1045.

Kim, S. M., Um, K. H.*, Kim, H. Y., & Kim, Y. H. (2016). Hospital career management systems and their effects on the psychological state and career attitudes of nurses. Service Business, 10(1), 87-112.

Domestic Journals (chronologically ordered)

ANVARJONOV NODIRBEK BAKHROMZHON UGLI, 배준영, 채희선 and 엄기현*. (2022). The Effect of Social Marketing Strategy on Overseas Patient Satisfaction via Attitude in the Context of Medical Tourism in South Korea. 의료경영학연구, 16(3), 13-24. 

UGLI, A. N. B., & Um, K. H. (2023). The effect of social media marketing capability on international patient satisfaction through perceived risk in the medical tourism context. 품질경영학회, 51(2), 203-221. 

*corresponding author

A full list of my publication is available at my google scholar!  (Click my google scholar)

Updated since March, 2024

Conferences

Um, K. H. & Oh, J. Y. (2019), The Effects of Governance Mechanisms on Supply Chain Collaboration and Performance in Buyer-Supplier Dyads, Proceedings of the Annual International Conference on Decision Sciences Institute (DSI), New Orleans, USA, Nov.

Kim, S. M., Kim, J. N., & Um, K. H. (2012), Relative influence of affect and cognition on behavioral intentions in medical tourism. Proceedings of the Pan-Pacific Conference XXVIII: Corporate Strategies for the Green World, Haikou, Hainan Island, China, pp. 163-165.

Kim, J. N., Um, K. H., & Kim, S. M. (2012), The role of risk and efficacy in health information seeking and avoidance through emotional response. Proceedings of the Pan-Pacific Conference XXIX: Collaboration and Co-creation for innovation, Haikou, Hainan Island, China, pp. 27-29.

Um, K. H., Lee, G. H., Han, J. T., Lee, G. B., & Kim, S. M. (2011), A study on consumer decision making process in medical tourism with perceived risk, trust, and purchase intention. Proceedings of the Pan-Pacific Conference XXVIII: Corporate Strategies for the Green World, Dae-Jeon, Korea, pp. 231-231.

Um, K. H., Oh, J. Y., Han, J. T., & Kim, S. M. (2010), Information acquisition online and its influence on Internet to visit offline: a study on medical institution website in Korea, Proceedings of the Pan-Pacific Conference XXVII, Bali, Indonesia, pp. 271-273.

Oh, J. Y., Um, K. H., & Kim, S. M. (2009), Impact of online health information service quality on providing health knowledge, Proceedings of the Knowledge Management Society of Korea, Seoul, Republic of Korea, pp. 134-146.

Books

생산운영관리 (2판), translated by 안재형,김보성,김기태,김대철,심재훈,엄기현,이종태,이주용,정철호,정태수,최영근,  한올 출판사

PuKyong National University (DAEYEON CAMPUS)

45 Yongso-ro, Nam-gu, Busan 48513, Republic of Korea 

© 2021 Um. KiHyun