Tech Help & FAQs

If any of the following information does not help solve your problem, please contact student tech help with the following information.By email: studenttechhelp@kellerisd.net Include the following information:Student first and last name, student ID, contact phone number, & description of the support neededBy phone: Monday-Friday 7am - 7pm (817) 744-1200

Digital Resource Logins

KCloud Digital Backpack

Student Resource Gallery

Digital Backpack KISD

*The KCloud Backpack is currently having issues with updating to current school year rosters. This is a problem across the district and our tech department is working to get it resolved ASAP. I apologize for any inconvenience this causes, and it should be fixed soon! (Updated: 8/26/2020 12:30 pm)

Chromebook Login

Zoom Website Access

Chromebook Login

*If your Chromebook turns on but does not allow for you to type in your student's email to login, contact the student tech help. Their email and phone number can be found at the top of this page in the red bar.

If the zoom app is messing up, you can access zoom through their website.

Go to: join.zoom.us

The Meeting ID and password will be provided in the invitation email.

If the email cannot be located, reach out to your student's teacher for their meeting information.

*Technology department is currently working on getting the app out to all devices. We apologize for any inconvenience and are working hard to remedy the issue. (Updated: 8/26/2020 12:34pm)

If they have an old Chromebook (a silver one) it is so old it can not be updated anymore. Zoom will prompt them for an update. It will still work just fine without one. Have them go to the Chrome web store and get the Zoom extension. Then just have them ignore the update prompts.

iPads asking for passcodes

Student Tech Help

If you have an iPad issued to you from Bluebonnet that is asking for a passcode to unlock, it will be one of the following passcodes.

0000

1234

BEST (2378)

If none of the information provided here answers your question, please reach out to the district's student tech help department.

By email: studenttechhelp@kellerisd.net

Include the following information:

Student first and last name, student ID, contact phone number, & description of the support needed

By phone: Monday-Friday 7am - 7pm

(817) 744-1200

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