I. Introduction
Kaldtech Technologies L.L.C ("Company", "We", "Us", or "Our") operates the Arabia Cars mobile application (the "App" or "Application"). We respect your privacy and are committed to protecting your personal information through our compliance with this Privacy Policy.
This Privacy Policy describes the types of information we collect, how we use it, and how we protect it when you use the Arabia Cars mobile application.
By downloading, registering with, or using the Application, you agree to this privacy policy. If you do not agree with our policies and practices, do not download, register with, or use this Application.
II. Children's Privacy
The Arabia Cars Application is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information immediately.
If you believe we might have any information from or about a child under 18, please contact us at: tech@kaldtech.com
III. Information We Collect
We collect information from and about users of our Application in the following ways:
A. Information You Provide to Us
When you register with or use the Arabia Cars Application, we collect:
Personal Information:
- Name (first name, last name)
- Email address
- Phone number
- Postal address (for sellers)
- Profile pictures
- ID proof documents (for seller verification)
- Account credentials (email, password)
Transaction Information:
- Payment information (processed securely through Stripe)
- Order and transaction details
- Car listings, rental listings, service bookings, and marketplace product listings
B. Automatic Information Collection
When you use the Application, we automatically collect:
Device Information:
- Unique device identifier
- Device type and operating system
- Device token (for push notifications)
- IP address
Usage Information:
- App usage patterns and interactions
- Features you access
- Search queries
Location Information:
- Your device location when you enable location services
- Location data is used to show nearby cars, services, and listings
C. Permissions We Request
The Application requests the following permissions:
- Camera: To take photos for profile pictures, car listings, service documentation, and marketplace products
- Photo Library: To select and upload photos for listings and profile
- Location: To show nearby cars, services, and listings
- Microphone: For voice search functionality to find cars
- Speech Recognition: To enable voice search features
- Notifications: To send you push notifications about orders, messages, and app updates
IV. Third-Party Services
When you use the Arabia Cars Application, we use the following third-party services that may collect information:
1. Firebase Services (Google)
Purpose: Authentication, push notifications, backend infrastructure
Data Collected: User authentication data, device tokens, app usage data
Privacy Policy: https://firebase.google.com/support/privacy
2. Google Sign-In
Purpose: Account authentication
Data Collected: Basic profile information (name, email) if you choose to sign in with Google
Privacy Policy: https://policies.google.com/privacy
3. Apple Sign-In
Purpose: Account authentication (iOS only)
Data Collected: Name, email (if provided by Apple)
Privacy Policy: https://www.apple.com/privacy/
4. Facebook Login
Purpose: Account authentication
Data Collected: Basic profile information if you choose to sign in with Facebook
Privacy Policy: https://www.facebook.com/privacy/explanation
5. Stripe
Purpose: Payment processing
Data Collected: Payment information (processed securely), transaction data
Privacy Policy: https://stripe.com/privacy
6. Google Maps and Google Places
Purpose: Map display, location search, showing nearby listings
Data Collected: Location data, search queries
Privacy Policy: https://policies.google.com/privacy
7. Stream Chat
Purpose: In-app messaging between users
Data Collected: Messages, user profiles, chat metadata
Privacy Policy: https://getstream.io/privacy/
8. Mixpanel Analytics
Purpose: App usage analytics and user behavior tracking
Data Collected: App events, user interactions, device information
Privacy Policy: https://mixpanel.com/legal/privacy-policy/
9. Sentry
Purpose: Error tracking and performance monitoring
Data Collected: Error logs, device information, crash reports
Privacy Policy: https://sentry.io/privacy/
We do not control these third parties' tracking technologies or how they may be used. If you have questions about third-party data practices, please contact the responsible provider directly.
V. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Arabia Cars Application
- Process your registrations, transactions, and orders
- Enable communication between users (buyers and sellers)
- Facilitate car listings, car rentals, services, and marketplace products
- Process payments securely
- Send push notifications about your orders, messages, and app updates
- Improve the Application and develop new features
- Analyze usage patterns to enhance user experience
- Respond to your customer support requests
- Comply with legal obligations
- Protect our rights and prevent fraud
VI. Disclosure of Your Information
We may disclose your personal information:
- To service providers who perform services on our behalf (bound by confidentiality obligations)
- To comply with legal obligations or court orders
- To protect our rights, property, or safety, and that of our users
- In connection with a merger, acquisition, or sale of assets
We do NOT sell your personal information to third parties.
VII. Your Choices
Account Information:
- You can review and change your personal information through the Application settings
- You can update your profile information at any time
Location Information:
- You can disable location tracking through your device settings
- Note: Disabling location may limit certain features
Push Notifications:
- You can control push notifications through your device settings
Data Deletion:
- You can request deletion of your account and data by contacting us at tech@kaldtech.com
- We will delete your information subject to legal retention requirements
VIII. Data Security
We have implemented security measures to protect your personal information:
- All data transmission uses SSL/TLS encryption
- Information is stored on secure servers behind firewalls
- Payment information is processed securely through Stripe (PCI-DSS compliant)
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
IX. Data Retention
We retain your personal information for as long as necessary to provide you with the Application and services, comply with legal obligations, resolve disputes, and enforce our agreements.
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it by law.
X. Your Rights
Depending on your location, you may have the following rights:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to processing of your personal information
To exercise these rights, contact us at: tech@kaldtech.com
XI. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise your California privacy rights, please contact us at: tech@kaldtech.com
XII. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
By using the Application, you consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this policy.
XIII. Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and notify you through the Application or via email.
Your continued use of the Application after we post changes means you accept those changes. We encourage you to review this Privacy Policy periodically.
XIV. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: tech@kaldtech.com
Last Updated: January 2026