Frequently Asked Questions

What is the Parent & Family Portal?

The Parent & Family Portal is a way for you to access your student’s school and academic information online, including schedules, attendance, grades, instructional materials and immunization records. The Portal also allows you to sign up to receive notifications (such as weather-related school closing announcements) from your student’s school via telephone, email or text message.

Who is Eligible for a Parent & Family Portal Account?

You must be a parent or guardian of one or more students actively enrolled in at Philadelphia Academy Charter School.

How do I Sign Up?

To register for a Parent & Family Portal account, contact your student’s school today by clicking the Help Desk Request Tab Here.

What is a Confirmation Code?

A Confirmation Code is used to prove your identity as a parent or guardian when you register for a Parent & Family Portal account. A Confirmation Code is only needed once when you initially register for an account. As a parent or guardian you have one Confirmation Code, regardless of the number of students you have enrolled in Philadelphia Academy Charter School.

I forgot my password. How do I reset my password?

If you forget your password, simply fill out a Help Desk Request and we will send you a new password.

How do I Change My Email Address?

You can change your email address by logging into your Parent & Family Portal account and clicking on the “My Account” icon on the Launchpad. When you change the email address associated with your account, you will receive a message at your new email address with a web link to confirm the change. You must click on the link in the message to confirm the new email address. If you don’t click on the link to finish the process, your portal email address will remain unchanged.

I no longer have access to the email address I used to set up my Portal account. What do I do?

To update the email address associated with your account, contact the school your student goes to fill out a Help Desk Request.

I forgot my username. How do I retrieve it?

If you forgot your username, simply click here and you will be able to retrieve It.

How do I change my phone number(s)?

You can update your household telephone number by clicking on “Household Information” on the left-hand side of the Portal screen. All other telephone numbers listed for each person are managed at your student’s school. To update your personal telephone numbers, please contact your student’s school.

I forgot my password. How do I reset my password?

If you forget your password, simply click here and you will be able to reset It.

I can’t login and I can’t access the email account I used to register. How do I recover my account?

The SIS Department has tools to help parents and guardians recover their accounts. Please contact the Technology Department through a Help Desk Request for further assistance. Be prepared to provide information to verify your identity.

How do I link to my students?

Your students will be connected automatically to your account through the registration process. If a student does not appear in your account, please contact the school where that child is enrolled.

Why are there multiple events on the Family Calendar?

The calendar shows the events for each school that the parent has students enrolled. The individual school calendar for each student will only display the events for that school/student.

How often is information updated in the Parent Portal?

Information is updated in real time. Attendance data takes time to reconcile and therefore may not accurately reflect the correct status of the absence. For example, a parent may have sent a note stating the reason for the absence, but the attendance clerk has not yet updated that information in the system.

How do I sign up to receive email, text messages and other notifications from my student’s school?

Once you have created your Parent & Family Portal account, you can update your notification preferences by clicking Contact Preferences on the left-hand side of the screen. Each of your telephone numbers can be set to receive voice messages, SMS text messages, or both. PLEASE NOTE: If the telephone numbers listed on your account need to be updated, please contact your student’s school.

Who do I contact if I have questions about the information in the Parent Portal?

Click Help Desk Request to send a question, concern or request to our SIS team and we will respond to you promptly.

IMPORTANT NOTE: If you have submitted a request for Parent Portal assistance and have not received a reply message within 5 days, please check your SPAM folder in your email account before submitting a second request. Thank You!

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