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Technology Information During COVID-19

In an effort to continue to support students using district-owned devices, we have established a procedure that preserves social distancing while still allowing us to work on our devices that are in need of repair.

We will offer technical support hours based on an appointment which we will schedule with you after you have submitted the online helpdesk request form linked here.

The drop-off and pick-up location is at both Philadelphia Academy Charter School locations. When you arrive for your appointment, you will be directed to the main lobby of the building. This scheduled support will limit everyone’s exposure to others. We will limit the number of people who arrive, based on scheduling with your time given for support to ensure we follow our social distancing efforts. The hours are from 8am-3pm (unless given a different time through email), the day is based on the appointment.

Please do not just show up with a device. The Helpdesk Form must be filled out in order to get your child’s device repaired. We will email you an appointment date. Our location for drop off will be given to you with your appointment date.

We thank you for your patience and understanding as we are trying to make sure that you child continues to have a working device through this process.