The ‘Ohana Help Desk will be open to support students and parents:

• By phone at (808) 643-DESK (3375) Monday through Friday from 7 a.m. to 8 p.m. and on Sundays from 4 to 8 p.m. The help desk will be closed on state holidays.

• Online 24/7 at ohanahelpdesk.org for self-service support and information.

The ʻOhana Help Desk will provide self-service and chat support for families experiencing issues connecting to HIDOE systems remotely from home. The help desk will be able to assist with connectivity-related issues (e.g. network and wifi connectivity), access and security issues, device support (e.g. devices, applications, software updates) and general IT support.

While some school districts provide tech support to families, HIDOE's help desk is statewide and was designed with a higher level of support, with phone and chat support in multiple languages along with an online portal. The help desk will be able to provide phone support in languages most commonly spoken in Hawaiʻi households – English, Hawaiian, Ilokano, Tagalog, Chuukese and Marshallese.