Embedded Files
"How do I change my Google account password?"
Please click below for the directions for changing your password.
However, if you choose to change your assigned DOE Google password and you forget it, you will need to submit a request. The technology coordinator will be notified and will change your password when possible.
"I forgot my school Google password and I cannot log in"
If you forgot your school Google password, or you manually changed it on your own and cannot remember it, fill out this form - bit.ly/224reset
"I can’t login because my password was changed, but the Chromebook keeps asking for my old password!"
Remove your account tile from the CB using the down arrow next to your name (small v).
Add your account again using your SSID@k12.hi.us and new password.
"My computer is running slow!"
Try these before exchanging your computer:
Completely shut down your computer and then start it up again.
From the initial log in page, remove your account (see above). Add your account back to the computer. This will empty the temporary memory and start as if you are new to the computer.
A reminder that loaned Chromebooks are not the newest, nor most updated, but compatible enough to do school work.
"The on-screen keyboard is in my way! How do I close it?"
In the bottom right corner of the on-screen keyboard, click on the picture of the keyboard.
"My mouse / typing moves slow."
Completely shut down your computer and then start it up again.
From the initial log in page, remove your account (see above). Add your account back to the computer. This will empty the temporary memory and start as if you are new to the computer.
A reminder that loaned Chromebooks are not the newest, nor most updated, but compatible enough to do school work.
POWER PROBLEMS:
Chromebook not charging? Is the plug on the cable from the wall to the brick plugged into the brick securely?
Hold down the power button of the CB for 30 seconds, release and try charging it again. If it still doesn’t charge, exchange both the computer and power cable at the front office.
Chromebook looks like it's charging but doesn’t hold a charge?
If your CB shows a charging light but doesn’t hold a charge, try holding the power button down for 30 seconds and then try charging it again. If it still doesn’t charge, exchange both the computer and power cable at the front office.
Chromebook says it’s fully charged and you are not using it between classes, but it still dies before the end of the day?
If this happens after trying the battery reset above, your battery is probably bad. Exchange the computer at the front office.
Chromebook or Power Block is HOT!
If your CB or the power block becomes very hot to the touch, turn in both your computer and power adapter for another set. This is not normal.
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