Privacy Policy

SM Gold Palace (SMGP) is committed to protecting your privacy and safeguarding your personal information when you use our website www.smgoldpalace.com or the SMGOLD mobile app.

1. Information We Collect

 We may collect:

• Personal details (Name, Phone Number, Email, Password)

• KYC documents (Aadhaar, PAN, profile image)

• Bank account and payment details

• Device information (IP address, Device ID, browser data)

• App permissions (Gallery, Camera, SMS, Notifications, Location – if required)

2. How We Use Your Information

 Your information is used to:

• Verify KYC and process transactions

• Provide and improve our services

• Maintain legal and statutory records

• Ensure security and prevent fraud

We do not sell or rent your personal data to third parties.

3. Data Security

 We use industry-standard security measures, including:

• SSL-secured website

• Encrypted data storage

• Secure AWS servers with multi-layer protection

• PCI-DSS compliant payment processors

4. Cookies

We use cookies to improve user experience and track website performance. You may disable cookies in your browser settings. 

5. Data Sharing

   Your data may be shared:

• With payment processors (secure & encrypted)

• With authorities, if required by law

• With service providers working under our instructions

6. User Rights

 You may review or update your information by contacting us.
As per government regulations, certain KYC data cannot be deleted.

7. Consent

 By using our Website or App, you consent to the collection and use of your information as described in this policy. 

8. Contact Us

For any privacy-related queries:

📞 +91 8618599259
📧 smgoldcustomercare@gmail.com
(Mon–Sat, 10 AM – 7 PM)