Enabling teams to achieve their objectives for engaging, activating and retaining customers

Whether in a Solution Consulting, Account, Program, Operations, or Knowledge Management capacity, I help you drive business growth, technical sustainability and operational stability and scalability. Count on me to:

• Champion client-centric storytelling and lead agile teams to create, deliver and govern engaging customer experiences with well-branded, high-quality and timely content.

• Innovate and collaborate cross-functionally to design and implement scalable, frictionless processes and systems that provide the information and functionality revenue-generating teams need to deliver exceptional customer experiences.

• Implement and integrate knowledge sharing, customer relationship, intelligence, engagement and activation tools seamlessly to
  enhance the user experience and improve sales ramp. 

• Define measures of success and deliver data insights that inform strategic initiatives, business priorities and ways to improve.

Access expertise in these competencies

Knowledge/Content Management  I  Sales/Marketing Systems Technology Management  I  Solution Consulting
Collaborate cross-functionally and with senior leaders to build a knowledge creating and sharing culture by connecting people, process and technology, including defining technology requirements, vendor assessment, business case development and technology selection; migration, design and implementation/integration, including taxonomy/ontology strategy, content standards and development; content and technology governance; user access provisioning and management, user experience and training; reporting, business intelligence, and iterating and implementing improvements.

Process Improvement  I  Business Operations Management (BOM)
Use breadth and depth of career experience to improve processes such as resource management, creative development and content management and experiences including delivering assessment/audits, business case/plan/strategy, documentation, automation, implementation, training, monitoring and iteration using best practices from methodologies such as Agile, Business Process Management (BPM), Total Quality Management (TQM) or Continuous Improvement (Kaizen).

Account Management  I  Program Management  I  Creative/Marketing Services Operations
Liaise with clients and manage content developing, creative and editorial staff and vendors to scope, create, produce and deliver go-to-market content, programs, campaigns, training and enablement.

Production Management  I  Digital Operations  I  Revenue Operations
Manage and improve day-to-day operations from client/creative/team input and development, requirement gathering, scoping and pricing/budgeting to production and digital channel and/or print publishing and distribution.