The new school year will be here before you know it! To help you prepare, we've put together this Back-to-School FAQ with answers to common questions.

Submit a JCPS Ticket Below

Click Here to Submit a Ticket

NOTE: All IncidentIQ accounts are specific to you and your JCPS account. Only Principals, Assistant Principals, and Plant Operators may submit Facilities tickets.

Looking for Additional Training?

Training Documents

How to submit IT Tickets?
How to submit a Standard Surplus ticket?
How to submit a Chromebook / iPad Surplus ticket?
How to submit Tickets using "MyClasses"?
How to access the Knowledge Base?
STC Abilities in iiQ
Principal Abilities in iiQ
How do I create Custom Views?
How to Install iiQ Mobile App (Android and iOS)?

Training Videos

IIQ_Ticket Training.mp4

How to use Incident IQ

How-To Create Facilities Tickets.mp4

How to submit a Facilities ticket

JCPS STC Role Video.mp4

STC View/Permissions

Rapid Scan.mp4

Bulk Ticket Creation

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