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Most chromebook problems can be resolved by the following steps.
Contact Mrs. McDowell if you continue to have trouble.
Clear browser history and cookies.
Press Ctrl + Shift + Delete
Choose drop down arrow and select “all time”
On the bottom right, click the blue “Clear Data” button
Remove unauthorized extensions.
upper right corner, click on the 3 dot menu (looks like a stop light)
Go to "More Tools"
click on "Extensions"
- remove any extensions that have to do with background images, screen savers, or cursers
Final step
Shut the device down completely.
Turn it back on and log back in.
Please reach out to Mrs. McDowell first as she can solve most tech issues faster than a classroom teacher. Let your classroom teacher know if the tech issue is preventing your child from completing their work. Lynne.McDowell@jeffco.12.co.us
Technology support flow chart to help you know where to go for support for different types of technical problems.
Broken Devices: Contact the school. Mrs. McDowell.
Student technical support documents
Jeffco Troubleshooting and Support
Need Internet?
Need Internet?
Jeffco has provided a limited number of hotspots for families to use.
Jeffco has provided a limited number of hotspots for families to use.
Contact Mrs. McDowell or look into the following options.
Contact Mrs. McDowell or look into the following options.
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