Parents and students may call 608-743-5047 during regular business hours (8:00 AM to 4:00 PM) for support from IT staff members.
Parents and students can receive immediate assistance using the Technology Support website. IT staff members are monitoring the requests during regular business hours.
If a device is broken or damaged and needs repair, the student/parent will need to exchange it at the ESC for a different device.
Chromebook or ThinkPad Won't Power On? Quick Reset Instructions
Family support for Seesaw: Help Center
Family support for Google Classroom: Help Center
District-owned devices are set up to have the same internet content filters them at home as they do at school.
Providers are offering affordable options for families without WiFi at home. Please feel free to explore the following options.
To help students affected directly and indirectly by the COVID-19 pandemic, Charter is offering free access to Spectrum broadband and Wi-Fi for 60 days to households with K-12 and/or college students who do not have a Spectrum subscription.
According to a release, the free subscription will start March 16 for those who need online access. Charter is planning to partner with school districts to make sure communities are aware of these tools.
For low-income households without school-aged children, Charter offers Spectrum Internet Assist, a low-cost broadband program. The company also plans to open Wi-Fi hotspots for public use.
To enroll, call 1-844-488-8395. Installation fees will also be waived for new student households.
From one of our administrator's first hand experience..."I looked in to Charter's offer of free internet for two months. They are offering to have a technician install the internet, and the resident would get two months of internet credited on their bill. There is no contract, so people could cancel their service after their 60 days is up. They do make it clear that if anyone in the home is sick, they should not be setting up a meeting, but Charter could ship them the equipment. The person receiving the equipment would follow a step by step process to set it up. Charter also has hotspots around the city they have opened up (link to the map). It did take over 25 minutes on hold to get through to customer service, but the folks there were very helpful and wanted to make sure my questions were answered." Thank you, Mr. Yaucher for exploring this further on behalf of SDJ families!