For my Capstone internship at BHI Senior Living, I will apply the knowledge gained during my Bachelor of Science in Health Services Management at Indiana University’s Fairbanks School of Public Health to gain hands-on experience in senior living administration. My experiences include reviewing and consolidating policies and procedures to develop and implement Standard Operating Procedures (SOPs) that enhance operational efficiency and ensure regulatory compliance. I will also assist with resident satisfaction surveys to analyze feedback and contribute to improving BHI’s assisted living programs and other health services by identifying areas for enhancement. Additionally, I will participate in weekly professional development sessions, allowing me to gain cross-departmental exposure and a deeper understanding of finance, operations, compliance, and resident care within the senior living industry. Through this internship, I aim to strengthen operational workflows, enhance resident satisfaction, and develop a comprehensive understanding of senior living management at BHI Senior Living.