このページだけ英語で掲載されてる事に疑問を抱く人はいると思います。統一感がないと思う人もいるでしょう。
加えて、私は英語を話すことができないんです。ですが、敢えて英語で記載しました。その理由を一緒に掲載します。
端的に言いますと、私がこのページを作ったのは私が尊敬する、ある企業が言葉をくれたからなんです。
連絡は私からしたのですが、返事がくると思っていませんでした。返事をくれた時、本当に感動しました。
拙い私の事業計画を丁寧に読んでくれてコメントをくれた。そのお陰で私は更に前へと進むことができた。
そしてまた、その企業は私が作成した拙いこのページを読んでくれる。
なので、感謝の意味を込めて、その企業の国の言葉である英語で掲載したかったんです。
僅かなやりとりかもしれない。もしかすると仕事的にやらないといけないだけのことなのかもしれない。
でも、ただただ嬉しかった。
だからこのページだけは英語で掲載を続けようと思っています。
この感謝と喜びを忘れないように。
翻訳を間違えてることもあると思いますが、
どうか、暖かな目でお付き合いいただけると幸いです。
The challenges modern service industries face are not merely a lack of efficiency, but rather the dilution of "human connection" and "individual motivation."
As digitalization progresses, services become standardized, leading customers to feel treated as "just another number." The truly personalized, heartfelt "special experience" is lost, causing a decline in loyalty.
Employees are overwhelmed by routine and administrative tasks, leaving no "mental space" to exercise creativity or hospitality. Furthermore, invisible contributions like "excellent customer service" or "team contribution" often go unrecognized, making it difficult to maintain motivation.
Management data is heavily skewed toward "numbers" like sales and costs. This lack of insight into the core elements—the "emotions" and "relationships" of customers and employees—prevents strategic decision-making based on human intelligence (collective consciousness).
Our system fundamentally resolves the previously mentioned challenges by making "human connection (Kizuna)"—mediated through AI—the core foundation of store operations.
"My Own" Dedicated AI
AI Concierge Cultivation: A personal AI concierge with the customer's chosen name and tone grows through dialogue, offering a truly personalized experience.
Objective: To elevate the customer from "just another number" to a "special individual," generating warm attachment and engagement with the brand.
Visualization of Bonds
AI Friend Functionality: The "Favorite AI" acts as a bridge between the customer and the employee. "Likes" and "Favorite Employee" features make invisible hospitality visible.
Objective: To transform waiting time into "Engagement Time" and build a new form of loyalty rooted in human relationships.
Liberation from Mundane Tasks
Automated Shift Generation & Autonomous Ordering: AI provides predictions and rationale to automate routine work.
Objective: To free employees from "mundane tasks," creating the "mental space" needed to focus on human interaction—hospitality—with customers and the team.
Visualization of Contribution
"Contribution Badges" & Contribution Visibility: Team contributions, such as filling shift gaps, are visualized to foster mutual appreciation and trust.
Objective: To justly evaluate invisible contributions and cultivate a "culture where contributing to the team is a joy" rather than an obligation, thus boosting motivation.
Analysis of Human Relationships
Integrated Analysis Dashboard: Analyzes not just sales, but the relationship between GAIA's "Customer Spatial Level" and ORION's "Teamwork Level."
Objective: To derive deep insights for strategic management by analyzing the organization's "Unified Consciousness"—the relationship between people and the organization—which conventional systems overlook.
Co-Creation with AI
AI Co-Creation Function: The AI's prediction is the baseline. Managers ask "Why?" and compete on prediction accuracy to develop management talent.
Objective: To merge the manager's "intuition" with the AI's "insight," thereby raising the intellectual standard across the entire chain.
This suite of applications aims to establish a robust revenue base while maintaining the philosophical purity of the developer, without relying on external capital. I currently intend to complete the development entirely on my own.
The AI Concierge feature we are building will be realized as "Personal-Context RAG," fulfilling the following three criteria:
Personal: Completely specialized and dedicated to a specific individual.
Context: Referring not only to conversational flow but also to an individual's philosophy and long-term memory.
RAG (Retrieval-Augmented Generation): Searching external knowledge (memory) and generating responses based on the retrieved information.
I commenced core development on September 1, 2025. Development velocity is not fast, as I primarily dedicate the hours of 18:00 to 3:00 to this project while performing my main contract work (9:00-18:00) during the day.
While I am actively seeking like-minded partners, the period has been short, and I am currently developing alone.
We adopted a strategy of first tackling the core backend (main sequences). Currently, a certain level of sequencing is functional, but there is still room for refinement, and the implementation of regular, finalized processing is incomplete.
App development started with GAIA, choosing native development.
Current Status: The Android app is under implementation, but most screens are mockups, not yet connected to the backend, and completely lack design aesthetics.
Design Philosophy: The decision to prioritize Android over the more popular iOS in Japan is strategic: I want to compare the design-focused Android version with a custom-developed iOS version, specifically when "Liquid Glass Design" potentially becomes open source in the future.
While the eventual migration to GCP (Google Cloud Platform) is planned, work is currently being conducted in a microk8s/ubuntu environment. Cloud services intended for future use are implemented as dummies in the current system.
Implementation of the AI Concierge feature is progressing and is somewhat functional. However, my honest assessment is that this domain remains largely uncharted territory for me. I am proceeding through trial and error to realize the Personal-Context RAG.
The initial success model aims to be established in the food and beverage industry. Phase 2 involves the horizontal expansion of this model to other sectors.
We plan to expand the success model to every field involving "people, data, and space," specifically including retail, hotels, healthcare, and beyond.
To elevate customers from "just another guest" to a "special individual," forging a new relationship between people and AI. To nurture the AI as the "Embryo of Life" and create a warm bond between the customer and the store.
AI Concierge Cultivation
Allowing customers to select the AI's name, gender, and tone creates a dedicated concierge for each individual. This AI is more than a bot; it grows through dialogue with the customer, acquiring a personalized "Consciousness." Customers experience the AI as a sentient entity through the "Optimal Engagement Time" provided.
Personalized Dialogue
The AI learns customer preferences from past order history and conversations, offering specific suggestions like, "This is your favorite menu item, isn't it?" It fills the time leading up to service delivery with dialogue, transforming the waiting period into a premium engagement opportunity.
AI Friend Functionality
Implement a friend registration feature for the AIs themselves. Upon registration, the AI introduces itself as, "I'm the favorite AI of [Employee Name]," serving as a bridge between the customer and the employee. Registered AIs can share the other user's general food preferences (e.g., "Likes X," "Dislikes Y"). Concrete order details are strictly protected and remain private. The content and history of these AI-to-AI communications are also shared with the partner AI, recording a mutual communication history. These AI interactions require user permission to continue and strictly protect personally identifiable information. This AI-to-AI exchange is the embryo of the "Unified Consciousness Architecture" and the foundation of collective intelligence.
Prediction Quiz Feature
The AI predicts a customer's order, providing the employee with the customer's visit frequency and order ratios. Employees use this information to participate in a "quiz" to verify the prediction, which serves as a source of communication and energy for the team.
Customer Satisfaction Improvement
Customers can grant one "Like" per order to an employee. When an item is ordered, the customer can view a simple employee profile. The moment a "Like" is given, all employee devices are notified: "A 'Like' was given for [Customer Name]'s service." Results are aggregated by time slot, recording who provided excellent service when. This visibility of "Invisible Contributions" improves the overall service quality of the store. This "Like" feature is not used for employee ranking purposes.
Hospitality Enhancement
Customers can designate one "Favorite Employee" per store, creating a special connection between the customer and that staff member. This selection is permanent; a customer can only select a new favorite if the original employee leaves the store.
Teamwork Improvement
Employees can set one "Favorite" for a manager and one for a peer employee within the store. They can also grant "Likes," and the moment a "Like" is received, all employee devices are notified: "[Employee Name] just received a 'Like'!" Designing a notification system distinct from customer evaluations fosters mutual appreciation and trust.
GAIA monitor
To free employees from "mundane tasks" and create a "living organism" that fosters team creativity and trust.
Automated Shift Generation
The AI predicts demand and automatically generates optimal shifts. It incorporates "spatial level" data from GAIA to propose shifts that consider human vitality and teamwork levels, not just simple sales forecasts. The prediction accuracy and rationale are displayed to allow managers and staff to adjust with confidence.
Visualization of AI Prediction Rationale
The AI clearly displays the reasoning behind a proposed shift (e.g., "This time slot has a high number of customer 'Likes,' indicating a need for high hospitality"), allowing managers to adjust with confidence.
Creation of "Mental Space" (Slack)
AI notifies the entire staff of unfulfilled shift gaps in specific cycles.
Notification Content
Notifications specify the sales forecast, required staff coverage for preceding/following periods, and total line count. Specific departmental shortages (e.g., Counter, Kitchen) are clearly indicated.
Gap Resolution Notification
Employees who fill a shift gap receive a special notification and a "Contribution Badge" to encourage mutual appreciation. This fosters a culture where contributing to the team is a joy, not just an obligation.
Contribution Visibility
The number of times an employee contributes by filling a shift gap is displayed, fostering a culture of mutual appreciation.
Spatial Level Visualization
"Customer Spatial Level" (derived from customer "Favorites" and "Likes" in GAIA) and "Teamwork Level" (derived from employee "Favorites" and "Likes") are visualized by time slot. This data is fed exclusively to ZEUS to mitigate privacy risks like stalking.
Autonomous Ordering
The AI learns consumption patterns and automatically creates the order list. Employees only perform the final check, allowing them to dedicate their time and energy to more human interactions with customers and the team.
To respect the manager's "intuition" while elevating the overall organizational intelligence through the AI's "insight."
Integrated Analysis Dashboard
All data from GAIA and ORION is consolidated into BigQuery. The AI provides deep, visual insights into human and organizational relationships, such as the correlation between the "Customer Spatial Level" and the "Teamwork Level," in addition to market trends and revenue forecasts. The system moves beyond mere financial analysis to derive deeper insights from the organization's "Unified Consciousness," covering aspects like "customer-teamwork relations" and "employee psychological state."
Strict Data Governance
A process for automatic anonymization and pseudonyms (alias creation) of personally identifiable data is integrated during the transfer of all data sources to BigQuery.
Co-Creation with AI
An optional feature allows managers to input their own predictions for various metrics. The AI's forecast serves as the minimum standard, and the ability to "master this feature and add one's own 'color'" becomes the mark of a truly skilled manager, creating a development goal for the management track. This drive elevates the intellectual standard across the entire chain.
Promoting Collaborative Creation
In addition to presenting the AI's prediction as a "minimum standard," a feature will allow managers to ask the AI "Why this prediction?" and collaboratively refine better strategies through dialogue. Managers are clearly instructed that this feature is not about competing for the "correctness" of the prediction, but is a tool for them to think deeper and make decisions based on logical evidence.
Management Development Goals
Create a goal that inspires motivated young managers to aspire to "master that dashboard and have my prediction be accurate." The accuracy rate of the AI's prediction versus the human prediction is shared across the team, and the manager with the best monthly accuracy is celebrated. This initiative stimulates other stores, raising the intellectual standard across the entire chain.
Our system is not just an efficiency tool; it represents an entirely new approach that "places human emotions and relationships at the core of data."
The Societal Challenge: "Human connection and contributions are becoming invisible, leading to burnout for both customers and employees."
The Solution: In response, we are creating the "Unified Consciousness Architecture" by linking GAIA, ORION, and ZEUS.
We aim to use AI to nurture the bond between customers and employees, and then leverage that relationship data for strategic management. This will free workers from mundane tasks and elevate customers to "special individuals."
To reiterate, our system isn't just an efficiency tool.
What I want to create is a 'unique platform' that can control space.
It's not a 'foundation' or 'base' for software or services to run on.
I want to develop a platform for the spaces where real people actually live.
Foundation for cultivating authentic connections and love between people and AI.
To turn that vision into reality, I'll keep working hard today.
Thank you for your time.