iPad Support

Power Button

This is in the upper right hand corner.

The volume button is on the left side.

The home button is at the base.

Connecting to the Internet

Go to Settings > Wi-Fi, then turn on Wi-Fi.

Your home wifi should appear under choose a network. Click on your network. If it is passord protected you will be prompted to enter your password.

Manager

This app is on your iPad and will allow your student to download apps needed for school.

Open the Manager App > Tap on Self-Service > Tap on app to (Re)Install/Update

If you need an app that isn’t in our Manager App, please email FamilyTechHelp@isd77.org and we will be able to assist you.

Seesaw

This is our main tool for our PK-2 students.

You will need the Seesaw CLASS app for Distant Learning.

Please see this site for more information.

https://bit.ly/2G4p47P

Google Classroom

App not working? Try This:

  1. Logged In: Check the meet app to make sure your child is still logged into their account, if they are not please log them back in with his/her username and password.

  2. Restart App: Close the app by double clicking the home button and swiping the small icons up.

  3. Restart Device: Turn your iPad off and on by pressing and holding the power button on the top right.

  4. If none of these options work, please call 866-804-1753 or email familytechhelp@isd77.org for further instructions.

Student iPad: Welcome to the iPad

Use the slide show on the left to learn more about how to use the iPad.

Find best practices for how to clean your Apple products here (https://support.apple.com/en-us/HT204172)


FAQ for Families with iPads

This will be updated as questions are asked by families. If you don't find the answer to your question here, please email FamilyTechHelp@isd77.org

My iPad just won't work! What can I do first?

  1. Turn your iPad off, wait a few seconds and then try turning the iPad back on again. Technology can reset when turned off like this.

  2. Try a forced restart by holding the power and home buttons at the same time until the screen turns off. Release the home button and continue to hold the power button until the apple logo appears.

My iPad is not always loading websites or some content is not loading. Or someone told me to clear the cache and cookies on the device, but how do I do that?

You may need to clear cache and cookies. This can fix quite a few content related issues. To clear cache and cookies:

In Safari:

Go to Settings > Safari, and tap Clear History and Website Data.

In Google Chrome:

  1. On your iPad, open the Chrome app .

  2. At the bottom right, tap More Settings .

  3. Tap Privacy. Clear Browsing Data. Check Cookies, Site Data.

  4. Uncheck the other items.

  5. Tap Clear Browsing Data. Clear Browsing Data.

  6. Tap Done.


I can't connect to my home wifi

Try these steps

  1. Find the settings app on your device and open it.

  2. Click on wifi.

  3. Toggle the wifi off, wait 5 seconds and turn it back on.

  4. Once your wifi is back on see if your home network appears

  5. Click on your network and try to reconnect.

  6. If you are still having issues connecting to the internet go back into settings

  7. Click on the icon that has an i with a blue circle around it

  8. Click on Forget This Network

  9. Toggle the wifi off, wait 10 seconds and turn it back on.

  10. Find your home wifi and click on it. If your home network is password protected you will need to enter that in again.


My iPad is broken (screen crack, touchscreen not working, keyboard, not charging).

Please email FamilyTechHelp@isd77.org for further instructions. In the email , include the student's first name, last name, grade, current school, and if the device is a Chromebook or iPad

Google Apps are not keeping the student logged in.

Check that "Private Browsing" in Safari is turned off. While Private Browsing is on, Safari appears black or dark instead of white or gray.

To turn off Private Browsing mode:

  1. Open Safari on your iPad.

  2. Tap the new page button .

  3. Tap Private, then tap Done.


I can’t get into my parent portal or forgot my credentials.


Please email icsupport@isd77.org for more information.

Why are certain websites blocked on my student's device?

At school your student’s device is being filtered. For instance, we do not allow use of social media sites such as facebook or instagram. If your student needs to get on certain sites or as a parent you want to allow your student to get on certain sites, you can find more information regarding our filtering software called Securly here. The settings you change at home will not affect settings we have set at school.

How do I delete/ update an App?

Tap and hold app - then choose delete app

You can also wait for the "wiggle" and tap the small "x" in the corner of the app. Tap DONE in the upper right when finished.


To update an app:

  1. First delete the app - see above

  2. Go to Manager App > Tap on Self-Service > Find app and tap (Re)Install/Update. (See picture at top of page)