Unplug device
Power off or shut down device
Remove battery if possible
Use a Lysol or Clorox wipe.
Wipe should be damp, not dripping any liquid out.
Squeeze out extra liquid from the wipe.
Wipe down the device case and be gentle on the keyboard.
Wipe the device dry with a cloth.
Use an LCD screen cleaner or water on a microfiber cleaning cloth.
Make sure it’s damp not dripping any liquid.
Wipe the screen with broad strokes not circular motions.
Dry the screen with a dry microfiber cloth.
Use 70% isopropyl alcohol on a q-tip or cotton ball.
Make sure it’s damp not dripping any liquid.
Clean small hard to reach areas gently.
Do not press very hard.
Student Tech Support is a resource for both students and parents when you have technical problems. If a student is experiencing issues with their school or personal device please try the troubleshooting techniques shown above and then email or call our student tech support.
Email: studenttechsupport@isd423.org
Phone: 320-234-2665
Service Hours: Monday-Friday 7:30 AM - 3:30 PM