Basic Troubleshooting Steps

Please try these basic troubleshooting steps before calling or emailing the helpline.

These steps will resolve a lot of possible issues you may have while using your device.

Clear the Cache

1. 1. Open Chrome

   2. Press CTRL + H

   3. On the left side click “Clear Browsing Data”

   4. Check all the boxes

   5. Click Clear Data

   6. Restart the Device

Restart the Device

1. Press and hold the POWER button and wait for a pop-up. Select Power Off and the device will shut down

   1. If your device does not pop up with a power off button please press the POWER and REFRESH buttons

2. Turn on the device by pressing the POWER button

Powerwash the Device

Please follow the instructions in the video below

If none of the steps above fixed your issue please call or email student tech support.

Student Tech Support

Student Tech Support is a resource for both students and parents when you have technical problems. If a student is experiencing issues with their school or personal device please try the troubleshooting techniques shown above and then email or call our student tech support.

Email: studenttechsupport@isd423.org

Phone: 320-234-2665

Service Hours: Monday-Friday 7:30 AM - 3:30 PM