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Internet, Power Outage, or Computer Issues:
Internet, Power Outage, or Computer Issues:
Always contact your student’s teacher first to receive support and offline work suggestions.
For OLS or hardware issues: Call K12 Support at 1-866-512-2273 or visit help.k12.com.
No internet? You are welcome to work at a family member or friend’s house, public library, or use a local wifi hotspot.
PLEASE NOTE: tech issues, internet connection problems, and power outages do not excuse absences(–since in most cases, there are plenty of offline work options available).
Suggestions for Offline Activities: Reading, writing, journaling, art projects, science experiment, reviewing math facts, researching, or PE activity (assignments originally posted for the day will still need to be made up and turned in to your teacher).
When your student works offline, submit an Attendance Survey here: https://tinyurl.com/iqattendancesurvey
How do I report offline work?
How do I report offline work?
Time spent working offline can only be accounted for by submitting an Attendance Survey: https://tinyurl.com/iqattendancesurvey
Where is the school calendar?
Where is the school calendar?
Click HERE to view or download the 25-26 calendar.
My student missed school. What should I do?
My student missed school. What should I do?
Contact your student’s teacher as soon as possible.
Students have until 11:59 P.M. to complete daily assignments
If they've worked offline, fill out an Attendance Survey
Suggested Activities: Reading, writing, journaling, art project, science experiments, reviewing spelling or math, researching, or PE activity. Class assignments will still need to be made up and turned in to your teacher.
Who can I contact if I have more questions?
Who can I contact if I have more questions?
Your student’s teachers should be your first contact since they know your student the best.
For attendance related questions, you may reach out to the Student Success Advocate: Madison Outfleet, moutfleet@iqcala.com
Why do I receive notices when my student uses the Learning Coach account?
Why do I receive notices when my student uses the Learning Coach account?
Attendance can only be recorded when a student logs in using their account.
Logging in through the Learning Coach account does not, and cannot count as student attendance–the system recognizes the Learning Coach as the active user
To ensure attendance is tracked, your student must log in through their own account.
Do we still need to attend if my student worked ahead and has nothing left to do?
Do we still need to attend if my student worked ahead and has nothing left to do?
Yes, students are required to attend and complete work each school day based on the school calendar and enrollment requirements.
Working ahead does not excuse students from daily attendance.
To avoid absences, follow the teacher’s plan and pace.
Any missed day will be counted as an absence.
We had a family emergency/death in the family. What should we do?
We had a family emergency/death in the family. What should we do?
We are deeply sorry for your loss and extend our heartfelt sympathy during this difficult time. Please know that we are here to support you and your student. As soon as you are able, please notify your student’s teacher with the dates they will be out of school. An Attendance Survey must also be completed to ensure any absences is properly documented: https://tinyurl.com/iqattendancesurvey
Excused Absence Policy for Bereavement:
1 day excused for the death of an immediate family member
Up to 3 days for out of state services
Please reach out if you need any additional support or flexibility during this time.
Our family is going on vacation. Will my student be marked absent?
Our family is going on vacation. Will my student be marked absent?
Yes. All students are expected to follow the official school attendance calendar. If a student does not log into the online school or submit an Attendance Survey, they will be marked absent
If you plan to be away, please notify your teacher before the absence. Your teacher can help complete an Official Travel Plan, outlining educational activities your student will complete while away. This helps ensure your student stays on track
As with any offline workday, submit an Attendance Survey here: https://tinyurl.com/iqattendancesurvey
I talked to my student's teacher. Why am I still receiving Missing Attendance Alerts?
I talked to my student's teacher. Why am I still receiving Missing Attendance Alerts?
An absence cannot be cleared without a valid Attendance Survey.
Attendance Alerts are automatically sent when a student misses school. Official notices are automatically sent at 4 and 7 absences. All medical notes MUST be sent to the HR Teacher.
Suggested Activities: Reading, writing, journaling, art project, science experiment, reviewing math facts, researching, or PE activity. Class assignments will still need to be made up and turned in to your teacher.
I have withdrawn my student from IQLA. Why am I still receiving attendance messages?
I have withdrawn my student from IQLA. Why am I still receiving attendance messages?
We apologize that you’ve received a notification. It can take up to a week for the withdrawal to process in our system. If you have received confirmation from your student’s teacher that the withdrawal is being processed, please rest assured that your student’s withdrawal date will be the one you requested. If you should need transcripts or documentation from to help with the transfer, please email your request to records@caliva.org.
We wish you and your student all the best!
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