The ION Solar IT Department has partnered with Datto to create a new portal for IT-related requests!  This portal will allow you to submit new requests, view the progress of your requests, and when it was completed.  All you need is to accept the invitation sent out to you via email from helpdesk@liminaltechnologies.com with the subject line "Welcome to the Liminal Technologies Client Portal", and you can access this portal.   If you have not received an email, reach out to them at helpdesk@ionsolar.com.