2-1-1 is an easy to remember, non-emergency phone number that connects people with the help they need. 2-1-1 saves time and frustration through specialists who match callers to the right agency based on each caller's needs. Answered 24/7, all calls to 2-1-1 are free, anonymous, and confidential. Simply dial 2-1-1 from any phone or cell phone within Champaign County.