ESCALATION MATRIX
GENERAL DEPARTMENTAL
Onboarding New Employees in Online Operations Department
Interdepartmental Weekly Catch Ups
CONTENT OPERATIONS
Video Editing and Graphic Designing
Studio Management
Material Standardization for Live & Hybrid Classes
Initial Kickoff Meeting with Faculties
Demo Reshoot (Online)
Deadline and Turnaround Time (TAT) in Sharing and Completing Live Class Notes
Conducting YouTube Classes and Community Engagement
OBS SOP
Product Launch
Checking Eligibility for CPA Program
ONLINE INFRA SUPPORT
Interdepartmental Weekly Catch-Ups
LMS Backend Guide for Admins
Initial Registration -(IMA Board Registration)
Faculty Payment Verification
Faculty Connect - Initial Call Pitch
Faculty Management
CMA USA - Hock Material Distribution
SOP - OBU Mentorship
LMS Guide for Faculty
Batch Starting
Academic Year Planning
ACADEMIC OPERATIONS
Exam Revision Plan
Online Student Engagement
OBU Mentorship
Standard Operating Procedure (SOP) for Learners Review
Faculty Assessment and Evaluation
Standard Operating Procedure (SOP) for Batch Response
Mentorship One on one
Batch Onboarding Process Hybrid
Batch adding Hybrid admission
Retention Dropout Call
Standard Operating Procedure for Hybrid Admissions
Standard Operating Procedure for Live Admissions
SOP – CPA Admission Handling
SOP: Plus 1 → Plus 2 Admissions Handling for CA Foundation (April 2026 Weekend Batch – ENG Learners Only)
Click Here
