1. Introduction
Kisan Mitan is a WhatsApp-based chatbot developed by Indira Gandhi Krishi Vishwavidyalaya (IGKV) to provide agricultural guidance and crop-related support to farmers. This Privacy Policy explains how we collect, use, and protect your information when you interact with the Kisan Mitan chatbot.
By using Kisan Mitan, you agree to the terms outlined in this policy. If you do not agree, please refrain from using the service.
2. Information We Collect
We collect the following information when you interact with the Kisan Mitan chatbot:
Personal Information: Your name and phone number from WhatsApp.
Messages: Queries and messages you send to the chatbot.
Usage Data: Interaction details like time, date, and type of queries for service improvement.
3. How We Use Your Information
The collected information is used solely for:
Providing accurate agricultural guidance and support.
Improving and personalizing chatbot responses.
Ensuring security and preventing misuse.
4. Data Sharing and Disclosure
We do not share your personal data with third parties.
Information may be disclosed only if required by law or for security reasons.
5. Data Security
We implement industry-standard security measures to protect your data, including:
Encrypted communication via WhatsApp.
Restricted access to user data.
However, no digital platform can guarantee complete security.
6. Data Retention
Your data is retained only as long as necessary to provide services. Once the data is no longer required, it is securely deleted.
7. User Rights
You have the right to:
Access the information we collect about you.
Request correction or deletion of your data.
Withdraw consent at any time by stopping the use of the chatbot.
8. Third-Party Services
Kisan Mitan operates on WhatsApp, which is governed by its own privacy policies. Please refer to WhatsApp's privacy policy for more information.
9. Changes to This Policy
We may update this Privacy Policy when necessary. Any changes will be communicated via WhatsApp or updated on the official IGKV website.
10. Contact Information
For any questions or concerns about this Privacy Policy, contact us at:
Indira Gandhi Krishi Vishwavidyalaya (IGKV)
Krishak Nagar, Raipur, Chhattisgarh - 492012
🌐 www.igkv.ac.in
By using Kisan Mitan, you consent to this Privacy Policy.