GENERAL FAQs
Q: What is the payment method accepted at the cafeteria & cafes:
A: Purchases at the cafeteria and Secondary Cafe (located at Level 7) can only be made through the Cashless Payment System, Vircle. Vircle is a convenient app on your phone that will allow you to top up your child’s spending allowance. Your child will then tap-to-pay at snack or lunch time with their IGBIS ID Card
Q: What if students don't have enough funds in their Vircle account? Will they be able to buy?
A: Of course! Your child will be put on an IOU which means they still can get their meals and the charges will go into family payment due. Therefore, please make timely top-ups in Vircle.
MEAL PLAN PRE- PURCHASE
Q: Is Vircle meal plan available to all students?
A: No, it is only applicable to IEAP, KG and ES students.
Q: Is Vircle meal plan mandatory?
A: It's not mandatory. It's an optional service to give parents peace of mind in managing child’s lunch and account balance.
Q: How often do we have to place pre-order?
A: It's done on weekly basis to give parents flexibility to choose. Order will be published every Monday for next week order with cut-off time to be every Friday.
Q: I missed to place the order, what should I do?
A: Don’t worry! They can still can purchase food at school via the school card (provided they have the card and sufficient funds)
Q: I would like to request refund. How should I go with it?
A: In the event students were absent or pre-order was wrongly made, please email dietician@hnfc.com.my for refund requests. HNF team will assist you further.
MENU & OFFERINGS
Q: Is Halal food served at IGBIS?
A: Yes, all our foods are served using Halal sourced ingredients. We don't use pork, alcohol or its derivatives ingredients in our products.
Q: Does HNF serves nuts in its menu?
A: Our kitchen is strictly a nut-free zone .
Q: I have concern on allergens. How do I know what allergen contains in an item?
A: Allergens are always displayed on the food tag at the counter. Students are encouraged to always check the allergen.
Q: What nutritional guidelines does HNF follow?
A: Menu and nutrition guidelines are based on Malaysian Dietary Guidelines for Children and Adolescents 2023 and UK School Food Regulation 2014