FREQUNTLY ASKED QUESTIONS

GENERAL FAQs 

Q: What is the payment method accepted at the cafeteria & cafes: 

A: Purchases at the cafeteria and Secondary Cafe (located at Level 7) can only be made through the Cashless Payment System, Vircle. Vircle is a convenient app on your phone that will allow you to top up your child’s spending allowance. Your child will then tap-to-pay at snack or lunch time with their IGBIS ID Card 

Q: What if students don't have enough funds in their Vircle account? Will they be able to buy? 

A: Of course! Your child will be put on an IOU which means they still can get their meals and the charges will go into  family payment due. Therefore, please make timely top-ups in Vircle. 

MEAL PLAN PRE- PURCHASE 

Q:  Is Vircle  meal plan available to all students? 

A:  No, it is only applicable to IEAP, KG and ES students.

Q: Is Vircle meal plan mandatory? 

A: It's not mandatory. It's an optional service to give parents peace of mind in managing child’s lunch and account balance. 

Q: How often do we have to place pre-order? 

A: It's done on weekly basis to give parents flexibility to choose. Order will be published every Monday for next week order with cut-off time to be every Friday.

Q: I missed to place the order, what should I do? 

A: Don’t worry!  They can still can purchase food at school via the school card (provided they have the card and sufficient funds) 

Q: I would like to request refund. How should I go with it? 

A: In the event students were absent or pre-order was wrongly made, please email dietician@hnfc.com.my for refund requests. HNF team will assist you further. 

MENU & OFFERINGS

Q:  Is Halal food served at IGBIS? 

A:  Yes, all our foods are served using Halal sourced ingredients. We don't use pork, alcohol  or its derivatives ingredients in our products. 

Q: Does HNF serves nuts in its menu? 

A: Our kitchen is strictly a nut-free zone . 

Q: I have concern on allergens. How do I know what allergen contains in an item? 

A: Allergens are always displayed on the food tag at the counter. Students are encouraged to always check the allergen. 

Q: What nutritional guidelines does HNF follow? 

A: Menu and nutrition guidelines are based on Malaysian Dietary Guidelines for Children and Adolescents 2023 and UK School Food Regulation 2014