Implementation Pathways

Goal Alignment

Goal alignment involves describing departmental objectives and creating a cascaded framework to track progress through measurable results for teams and officials. It consists of three key activities:

1. Setting targets at the department and team levels

2. Mapping individual officials' tasks to align with the achievement of departmental targets

3. Building data systems to measure the achievement of departmental targets

Learning and Development 

Learning and development involves describing, assessing, and improving the competencies (i.e., knowledge, skills, and attitudes) that officials need for their jobs. In addition, it involves investing in capacity-building infrastructure to facilitate competency development and monitoring. It consists of three key activities:

1. Mapping and assessing the competencies needed by officials in each position

2. Developing a capacity-building plan to diagnose the learning needs of the department

3. Matching capacity-building efforts to these learning needs

Performance Management

Performance management involves gaining decision-relevant insights into departmental and individual performance using the department's goal-setting learning and development systems. It consists of three key activities:

1. Using data systems to track officials' competencies, workplace performance, and the quality of their service delivery

2. Building a dashboard to serve as a problem diagnosis tool for officials

3. Using capacity and performance data to inform promotions, transfers, and deputations