Pacific Cross

Please send us an email request for a product orientation. Kindly provide the details below so we can forward your request to the trainer. The orientation will be conducted via a virtual Zoom meeting.

Required Details:

• • Company Name:

  • Date:

  • Time:

We look forward to assisting you!

Walk - In

1. Show your e-card to HMO Department or Lobby of the hospital or clinic to inform that you are covered with Pacific Cross (refer to the list of accredited facilities)

2. If e-card is still not available, you may inform the HMO department or Lobby that your have an active HMO with Pacific Cross and give your government issued valid ID as proof of identity and the hospital or clinic staff will call Pacific Cross.

3. If the hospital or clinic staff refused to assist you, you may call the Pacific Cross Customer Service Hotline (Dial 2 after the ringtone).

   • Landline: (02) 8230 8511

   • Globe: 0917 531 6608

   • Smart: 0999 886 0321

Advance Request

1. Secure the following details and documents:

   1. Photo of the laboratory or procedure request (if applicable)

   2. Fill up this form and forward to the Viber Account of Pacific Cross Customer Support

• Full Name:

• Birth Date:

• Diagnosis 

• Facility: 

• Date/s of Request:

2. Send these details and document through:

   1. Pacific Cross Customer Service Viber Account: 0998 964 6649

   2. Pacific Cross Customer Service Email:

      • TO: client_services@pacificcross.com.ph

      • CC: clientcare@idealifeph.com; admin@idealifeph.com 

3. Call Pacific Cross Customer Service Hotline to expedite the request after sending the files and details

• Landline: (02) 8230 8511

3. 2. • Globe: 0917 531 6608

      • Smart: 0999 886 0321

Please be advised that Fildocs-affiliated dentists do not accept walk-ins. An appointment must be booked in advance. Kindly refer to the affiliated dentist list for available providers.

How to Book an Appointment:

1. Via Email

   • Send your appointment request to fildoc01@yahoo.com with the following details:

     • Full Name:

     • Fildocs Card No.:

     • Preferred Dentist:

     • Preferred Date & Time:

2. Via Viber

   • You may also send the same details via Viber to 0939 922 3580.

3. Via Phone Call

   • Contact the Fildocs hotline during operating hours (9:00 AM – 5:00 PM):

     • Smart: 0920 924 9711

     • Globe: 0917 148 9890

4. If Your Fildocs Card is Not Yet Available

   • Reach out to Pacific Cross Customer Service to retrieve your Fildocs number or request card endorsement to Fildocs:

     • Landline: (02) 8230 8511

     • Globe: 0917 531 6608

     • Smart: 0999 886 0321

For further inquiries, please contact client care team.

Advance Request

1. Request for Annual Physical Examination should be done at least 7 working days before the procedure

Fill up this form and forward to the Viber Account of Pacific Cross Customer Support

• Full Name:

• Birth Date:

• Preferred Clinic: (refer to the list of accredited clinics)

• Date of Request:

2. Send these details through:

   • Pacific Cross Customer Service Viber Account: 0998 964 6649

   • Pacific Cross Customer Service Email:

     • TO: client_services@pacificcross.com.ph; ariel.cruz@pacificcross.com.ph; lovejoy_aventura@pacificcross.com.ph

     • CC: clientcare@idealifeph.com; admin@idealifeph.com 

3. Call Pacific Cross Customer Service Hotline to expedite the request after sending the files and details

• Landline: (02) 8230 8511

3. • • Globe: 0917 531 6608

     • Smart: 0999 886 0321

To avail of KonsultaMD’s services, you may call the following:

•(+63)27 798 8000 - Toll Free for Globe subscribers or Globe Line subscribers

•(+63)919 056 0702 - For Smart, Sun Cellular, and Talk N’ Text subscribers

Fill up the Notification of Claims (NOC) Form

1. Download and print the file then fill up completely the form

1. • SME / Corporate HMO (download)

   • Individual / Family HMO (download)

   • Flexishield (download)

   • Travelsafe (download)

2. Send these details and document through:

   • Pacific Cross Customer Service Viber Account: 0998 964 6649

   • Pacific Cross Customer Service Email:

     • TO: client_services@pacificcross.com.ph; claims@pacificcross.com.ph; concierge@pacificcross.com.ph

     • CC: clientcare@idealifeph.com; admin@idealifeph.com 

3. Call Pacific Cross Customer Service Hotline to expedite the request after sending the files and details

• Landline: (02) 8230 8511

3. • • Globe: 0917 531 6608

     • Smart: 0999 886 0321

1. Masterlist (download)

   • Input the complete details of all employees and their dependents (if applicable) to be included in the inclusion sheet

     • Dependents (if applicable)

       • Heirarchy Rule (if a dependent bypassed the heirarchy rule, please provide either proof of coverage for the bypassed dependent or a death certificate) 

         • Married

           1. Legal Spouse who is not more than 65 years old

           2. Natural born or legally adopted children age 15 days to 21 years old

         • Single

           1. Common law spouse

              • Must provide affidavit of co-habitation

              • Each individual is required to submit a Certificate of No Marriage (CENOMAR)

           2. Same sex partner

              • Must provide affidavit of co-habitation

              • Each individual is required to submit a Certificate of No Marriage (CENOMAR)

           3. Parent who is not more than 65 years old

           4. Sibling age 15 days to 21 years old

         • Single Parent

           1. Common law spouse

              • Must provide affidavit of co-habitation

              • Each individual is required to submit a Certificate of No Marriage (CENOMAR)

           2. Same sex partner

              • Must provide affidavit of co-habitation

              • Each individual is required to submit a Certificate of No Marriage (CENOMAR)

           3. Natural born or legally adopted children age 15 days to 21 years old

   • Please have the Authorized Signatory sign the form below the inclusion sheet, and make sure to enter the date and place of signature.

2. Submit the masterlist (in pdf and excel) to file the request

TO: accounts@idealifeph.com

CC: clientcare@idealifeph.com; admin@idealifeph.com

SUBJECT: Inclusion Request | Company Name

BODY:

Dear iDealife,

We would like to submit our inclusion request. Thank you.

Activation of the coverage is effective immediately after the acknowledgement of the customer service. 

Premium for included members will be pro-rated.

1. Masterlist (download)

   • Input the complete details of all employees and their dependents (if applicable) to be included in the deletion sheet

   • Please have the Authorized Signatory sign the form below the deletion sheet, and make sure to enter the date and place of signature.

2. Submit the masterlist (in pdf and excel) to file the request

TO: accounts@idealifeph.com

CC: clientcare@idealifeph.com; admin@idealifeph.com

SUBJECT: Deletion Request | Company Name

BODY:

Dear iDealife,

We would like to submit our deletion request. Thank you

3. If the member has no utilization in any kind aside from APE, the company will receive a pro-rated refund in form of credit note or in cash.