East & North Elementaries

If you're using Google Chrome as your browser (you should be), the most common problem we see is related the default user profile. Since it's possible to be logged into Chrome with multiple accounts (like on your parent's computer or tablet) the first user to login is considered the default account. Many Google services will try to use the default account (rather than your HISD account) so you may still get an error message, even if you're correctly logged in to your HISD account -- Go figure. Anyway, here's a simple work around that should work on all versions of Google Chrome:

1. Click the three dot menu (⋮) in the upper right hand corner of the Chrome window

2. Select the "New incognito window" option

3. Go to https://gmail.com

4. Login using your HISD student email and password

5. Open a new tab and go to https://learn-at-home.hisd.com

6. Navigate to the pages giving you problems and try accessing them again

If you're having problems logging in to Google services or need technical assistance with any HISD technology resource, please send an email to support@hisd.com, or send a text to (903) 660-5262, or give us a shout at (903) 668-5999. We'll get back to you as soon as is humanly possible. =)