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When I try to log into my course, it says 'no account found' or 'no enrollments'.
When I try to log into my course, it says 'no account found' or 'no enrollments'.
It can take up to 48 hours for your account to be created and for your course to be loaded. Check back periodically, and if you still cannot log in or find your courses after 48 hours (2 days), call or email Rod May at Henry County Online Academy. Email: rmay@henry.k12.ga.us.
My Unit test is stuck and I can not move forward. What do I do?
My Unit test is stuck and I can not move forward. What do I do?
The unit test must be proctored (someone watches you take the test online). The unit test will remain locked until you take the test. If you contact your teacher, they will by-pass this test temporarily so that you can continue to work but you must take the unit test at the next possible proctoring time. See the department page for times.
Is Edgenuity down or is it my WiFi? How can I know?
Is Edgenuity down or is it my WiFi? How can I know?
You can go to https://status.edgenuity.com/ to see if Edgenuity is down. You may want to check the quality of your WiFi as well. Try going to a news site like CNN or Fox News to see if the page loads.
My test stopped before I was finished. Can I finish my test?
My test stopped before I was finished. Can I finish my test?
Text, call or email your teacher. You will typically be able to pick up where you left off.
Are there directions about how I have my exam proctored online?
Are there directions about how I have my exam proctored online?
Check on each departments page regarding their schedule for proctoring. You will have a google classroom that you must join ahead of proctoring so that you can sync with GoGuardian for proctoring. If you join the google classroom on the day of proctoring, your account may not sync before proctoring starts and you will not get notifications.
What if I am having Chromebook/technology issues and need support?
What if I am having Chromebook/technology issues and need support?
You can put in a ticket to have a tech assist you with a Chromebook problem, or an issue with any online platform the schools use such as logging into your Google account, not being able to login to Classlink, etc.
Be sure to provide up to date contact information like a cell phone number.
Use Classlink/Launchpad on your Chromebook. Direct link
Login using your HCS credentials.
There is a button labeled Incident IQ and it says "Technology Services Help"
This will automatically log you into Incident IQ and allow you to put in a ticket.
Steps for creating a ticket in Incident IQ:
Click "New Ticket" at the top of the screen.
Select a category for what the ticket is about. If it pertains to a user account for a site such as Google, you can then search for that service.
Once you have selected the problem, you will reach a form to fill out. The more information you can provide, the faster you can be helped. Screenshots are great as well and can help diagnose the problem. Provide accurate contact information as well.
A tech will then work on your issue, and contact you via the contact information you gave them, or through the commenting system on your ticket's page.
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