Moodle FAQ's

This is my first time logging into MOODLE - what is my username and password?

Your username is the first initial of your first name + your last name + the last 3 digits of your Student ID#

Password: An uppercase “H” + lowercase “cc” + the last six digits of your HCC ID number.

Ex. John Smith 000123456 = Hcc123456

Why can't I log in into MOODLE?

There could be a number of reasons. Possibly you have simply forgotten your password, are typing the wrong password or are entering it incorrectly. Some other things to think about include:

• Does your username and password contain a mixture of upper and lower case letters? It should be entered exactly.
• Are cookies enabled on your browser?

Are there any restrictions on when and where I can access my HCC classes on MOODLE?

• You can access your course content on MOODLE generally one week prior to the start of the semester classes and at anywhere you have an Internet connection by either going to hcc.edu and clicking on the MYHCC dropbox and selecting MOODLE or directly putting the address http://moodle.hcc.edu/ into your browser.

Where will my courses appear?

Once logged into MOODLE, you will see your dashboard

The Navigation quick menu on the left can help you navigate through your MOODLE and selecting your courses can be seen under COURSE OVERVIEW.

What browser should I use for MOODLE?

It is recommended that you Firefox in order for MOODLE to work properly. Firefox is the most compatible Internet platform. If you do not have Firefox, you can access it through Chrome, Safari etc. We do not reccomend

How do I update my profile in Moodle?

Your MOODLE profile displays information about you to other MOODLE users. You can also add a photo to your profile (can be useful for professors and for other course members to easy identify with you).

If you wish to edit your profile:

• Log into MOODLE
• Click on the [Preferences] button
• Click the [Edit profile] under [User account]
• Edit the fields you wish to change
• Click the [Update profile] bottom

One of my courses isn't showing up on MOODLE? What should I do?

• Check that you are logged in to MOODLE.
• Confirm your registration in that course through the Registrar's Office or via My Online Services.
• Ensure your instructor is using MOODLE as not all instructors do.
• If you have recently enrolled in the course after the start of classes, please allow 24 hours for your enrollment to be processed by MOODLE.

If you still can't see the course listed in MOODLE, please contact the IT Help Desk at 413-552-2075.

***NOTE: Please keep in mind that classes are loaded into MOODLE prior class start time; however the instructor(s) are not obligated to open the class. The class or classes may not be open up to the date that classes start. Check back periodically a week before semester’s start date to make certain that you are registered for your course(s). ***

Why did MOODLE log me out during a quiz and lose my results?

Your browser has an idle timeout of 30 minutes. If you are inactive for 30 minutes, you will be automatically logged out and your unsaved results may be lost because of the inactivity.

I am not able to open documents in my MOODLE course. What do I do?

Please ensure that you have the appropriate application (e.g. correct version of Microsoft Office or Open Office) to open your document. If in doubt, check with your instructor which application you should use.

How can I reduce the amount of scrolling needed to get to later lessons in a course in MOODLE?

To the right of each numbered topic or weekly areas in a course, there will be a rectangle. Click once on the rectangle of the desired topic or week to hide all other numbered topical or weekly areas, leaving the top section of the course and the selected topic or week visible. There will now be a double rectangle to the far right of the visible topic or week. Clicking on the double rectangle will return you to the previous display of seeing all topics or weeks.

When I click on the link to view a PDF file, it just hangs and doesn't download or open the file?

You may need to update the version of Adobe Reader on your PC. Go to Adobe Reader (http://get.adobe.com/reader/) and download the latest version.

Once the installation is complete, try clicking on the file link again in MOODLE and the document should open immediately.

How do I navigate in MOODLE?

The easiest way to navigate in MOODLE is to use the Navigation Menu.