Embedded Files
QUESTIONS? WE'VE GOT A FULL PAGE OF ANSWERS.
WHAT ARE MY RESPONSIBILITIES?
WHAT ARE MY RESPONSIBILITIES?
Be the Mister Rogers of your neighborhood!!!
Being respectful, kind and extending a helping hand to those who live around you goes a long way. Get involved with your neighborhood by attending block parties and other events going on — it's a great way to meet your neighbors, get on good terms and maybe even form lasting friendships.
Front Patios - keep them neat and clean. Don't be a clutter bug
Pest Control - Our community service offers a good deal for individual units. Our units are connected, so do your part and exterminate.
Scoop the poop - enough said!!
Noise - be respectful
Away for the weekend? Ask a neighbor to keep an eye out on your place. Let them know your parking space is available in case they need it.
RESPONSIBILITY MATRIX
OWNER INFORMATION
OWNER INFORMATION
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
RULES AND REGULATIONS
RULES AND REGULATIONS
What is the community's rental/leasing policy?
Insert rental/leasing policy here.
What is the community's pet policy?
Insert pet policy here.
What is the community's parking policy?
Insert parking policy here.
COMPLIANCE
COMPLIANCE
I just received a violation notice. Who can I talk to about it?
Inquiries to covenant violations should be directed to the Compliance Department at Compliance@GoodwinTX.com. Additional contact information is available on the notice you received.
I need to report an issue with a neighbor's home.?
Please submit a request via TownSq
When does your compliance driver come through our community?
The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.GoodwinTX.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
FINANCIAL
FINANCIAL
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(Association Property Code) – Association Name
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq?website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
Login to TownSq at?https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
?
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ENTER CODE HERE) in the memo section of your check.
Can I pay my assessment with a credit/debit?card??
Yes, credit/debit cards are accepted through TownSq.
From the web:
Login to TownSq at?https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment. ?
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.
What is my property code?
Your Property Code is AHRC
What is the Management ID?
6587
When is my assessment due?
Assessments are due monthly on the 1stof the month.
Are there any fees associated with online payments?
When making?credit card payments?online, there is a?$1.50 convenience fee?plus?3.5% of the total payment amount. This fee is based on your assessment. When making a payment via?e-check, there is a $1.50 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you whenever possible.
How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments,?click here.
How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments,?click here.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
INSURANCE
INSURANCE
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
List Insurance Agent’s Contact Info Here.
RESALES
RESALES
How do I get a lender questionnaire completed??
Lender questionnaires can be ordered via the HomeWise website at https://www.homewisedocs.com/.
How much does a lender questionnaire cost?
Visit the HomeWise website at https://www.homewisedocs.com/ for pricing.
Where do I obtain a resale certificate?
Resale Certificates can be ordered via the HomeWise website at https://www.homewisedocs.com/.
I'm the Lender and would like to get a statement.? Is there a charge for this?
A statement can be ordered via the HomeWise website at https://www.homewisedocs.com/.
communication
communication
We believe community is more than a structure; it’s a home and an experience. It’s what happens when neighbors get to know each other, look after one another, and make each other’s lives better. It’s about synergy. At Haven we want to connect to our neighbors. We are Haven!
WHAT IS TOWN SQUARE?
Town Square is a community management platform. It is provided by our property management company, Goodwin. Membership is limited to Haven members. Town Square requires your account number to register, which allows them to limit access to property owners. You can learn more at TownSquare.com.
FACEBOOK GROUP
The Haven Facebook Group was created several years ago to help community members connect and communicate with one another. Many members of Haven use this platform for asking questions, selling items and sharing relevant information.
Currently, there aren't any Haven board members acting as administrator of the Facebook Group. No one on the board is monitoring conversations or the appropriateness of posts, and no board member will post or respond to posts in an official capacity.
MEMBER USAGE/INVOLVEMENT
Use of these platforms is at the discretion of Haven members. Everyone who uses the Facebook Group or Town Square must agree to the terms of service required of all members. These “Community Guidelines” are posted on the Facebook and Town Square websites and detail what constitutes both appropriate and inappropriate posts and the method for any Facebook or Town Square member to report inappropriate posts.
Facebook Group and Town Square are in no way endorsed, funded, or operated in any manner by Haven HOA.
CONTACTS
CONTACTS
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Brayden Fairchild Community Manager by phone at 737-253-9322 email: Brayden.fairchild@goodwintx.com
Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.
ARCHITECTURAL
ARCHITECTURAL
What types of exterior modifications can I make to my home without requiring approval of the association?
All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.
Where do I find my community's architectural modification request form??
The architectural modification request form can be found under the Documents section of TownSq.
What's the process for submitting the application? How long does it take to get approval?
Once the application is submitted it will be reviewed by the ACC Committee. This committee is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as ___60___ days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.
What is the status of my application?
If you have not heard from the Community Manager or ACC Committee within _7__ days from the date of submission, please submit a request via TownSq or email your Community Manager at AHRCmanager@GoodwinTX.com.
##### HAVEN MANAGEMENT #####
GOVERNING DOCUMENTS
GOVERNING DOCUMENTS
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage or on this website
HOA BOARD & MEETINGS
HOA BOARD & MEETINGS
Haven currently has 3 Board Members. Elections are held annually
How do I find out when the next Board meeting takes place?
Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.
Where can I find copies of the most recent Meeting Minutes?
Meeting minutes are posted in the Documents section of TownSq.
Committees
Committees
What committees does Haven have?
Communication
Finance
Social
Landscaping
How do I join a committee? - Hit us up. We would love to help you get involved!
TOWNSQUARE
TOWNSQUARE
What is TownSq?
TownSq?is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:?
Easily communicate with neighbors, community managers, and board members?
Manage your account and pay online
Get up-to-date community news and events
Request and review status of service inquiries
Participate in community polls
Access community forms and documents
And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:?
Visit?https://app.townsq.io/ais/sign-up
Enter your Account Number and Zip code (Physical property address)
Provide your email address and create a password?
I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.
##### COMMON AREAS #####
COMMON AREA MAINTENANCE
COMMON AREA MAINTENANCE
The landscaper is not cutting my backyard. Why?
There can be several reasons why the landscaper may have been unable to mow the rear of your home. This could include not having access (gate was locked), standing water preventing the ability to mow, or other. Should you have any concerns, please submit a request via TownSq.
I need to report a maintenance issue to a common area in the community...
We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq.
RESPONSIBILITY MATRIX
DETENTION POND
DETENTION POND
What is a detention pond?
A detention basin/pond temporarily stores stormwater runoff. The basin is designed to manage stormwater runoff by storing it and releasing it gradually until completed drained.
The pond is a stormwater treatment facility, period. It is not a park or common area people should be in. We would not congregate in a sewer, and should not congregate in the pond. The only difference is that the pond focuses all the chemicals that wash into their sewers in one area. We absolutely cannot remove media and change it, etc. The pond was built on an agreed upon set of engineering plans as approved by the City of Austin, which inspects the pond every 3 years. Those plans cannot be changed as the pond is built to hold a certain volume of water to prevent flooding, etc. If the HOA changes it, the City will cite the pond as being in violation of city code, possibly fine them $2000/day/violation and force them to rebuild the pond to the original design specifications. This is not debatable, it is mandated by the EPA.
PARKING
PARKING
FIRE LANES
Do not park in the designated fire lanes. You will be subject to towing.
HANDICAP SPOTS = 2
VISITOR PARKING = 10
Several residents have asked questions and / or expressed concerns about residents repeatedly parking in designated visitor parking spaces; creating a lack of parking spaces for visitors to Haven. Please respect the purpose of the designated visitor parking and residents’ rights to have the visitor parking available for visitors to their Units.
The excerpts below are from Community Policies And Rules included in the closing documents issued to Buyers.
COMMUNITY POLICIES AND RULES FOR HAVEN, A RESIDENTIAL CONDOMINIUM
VEHICLE RESTRICTIONS
42 Parking
(a) Parking of vehicles, motorcycles and bicycles outside of the Unit’s designated parking spaces or bike racks is prohibited. Owner and Occupants shall park vehicles in their garage, driveway or assigned parking spaces (if any) at all times.
(c) Owners and Occupants may not park more vehicles than fit in the Unit Owner’s garage, driveway or parking space(s) assigned to the Unit.
(f) Visitor parking spaces as shown on the Plat are for use by a Unit Owner’s guests, visitors, service providers or other non-resident of the Project. Visitor parking spaces should not be used in addition to the Unit’s assigned parking space(s) as secondary or temporary parking by the Unit Owner or Tenant themselves. Use of the visitor spaces by permitted users shall not be for any extended period of time and shall be for temporary, transient use only, as determined by the Board in its sole discretion.
GATE
GATE
Access Systems
Access Systems
Q: How do I request a new ‘Gate Remote’ access device, ‘Call Box’ listing or setup a ‘MyQ Community’ account for smart phones/devices?
A: Please use the form available in the ‘Documents’ section of TownSq under the subheading ‘Access Systems’. This is also provided below for your convenience.
Q: How do I use my ‘MyQ Community’ account for my smart phone/device?
A: Once you have completed the setup you shall be sent a link from MyQ to register for an account. In order to use the video capability please download the correct ‘MyQ Community’ app on your smart phone/device. An instructional guide provided by MyQhas been uploaded to the ‘How To’ section of TownSq for full instructions.
Q: How many ‘MyQ Community’ accounts may I have?
A: A maximum of 2 (two) ‘MyQ Community’ licenses are available for each Home/Unit at any time. These may be setup by the Owner ONLY; however, may by any combination of Owners, Family Members or Tenants.
Q: How do my Guests and Visitors enter the community?
A: Guests should use the Call Box for access.
Your guest will arrive at the Call Box, scroll through to find your name, then will press a number shown next to your name.
The Call Box will ring up to your phone
If you have a setup your ‘MyQ Community’ account with the app, you shall receive the call & video through the app & can ignore steps 3 & $ & follow the instructions on the app.
Should you not have a ‘MyQ Community’ account setup, you will have one minute of talk time to determine who is at the gate.
To let the Guest/Visitor in, press “9” on your phone to open the gate.
Q: How do I pay for my ‘Gate Remote’ access device?
A. Any charges will be assessed to your Association account.
NOTE: Charges will not be reflected on your account until your request has been processed and finalized.
Q: My ‘Gate Remote’ access device is no longer working. What do I do?
A: If your access device has dead or dying batteries, please change them with known-good batteries.
If that does not resolve your issue, please email AmenityAccess@GoodwinTX.com. Be sure to include your name, address, and device number in your email.
https://drive.google.com/file/d/1C_Fhc9GGmt28ULcZNY2O6spU_NPPcVyc/view?usp=drive_link
##### SERVICES #####
TRASH & RECYCLING
TRASH & RECYCLING
What is the trash/waste pick-up schedule for my community?
Friday
What is the bulk pick-up schedule for my community?
N/A
PET WASTE
PET WASTE
TOWING
TOWING
PEST CONTROL
PEST CONTROL
FIRE SYSTEMS TESTING
FIRE SYSTEMS TESTING
Backflow systems check- This is an annual safety check and is required by the City of Austin. The visits take no longer than 10 minutes on average provided the systems pass the tests. The Board will work with our property management company to schedule and advise all homeowners when the test will be done annually.
MAILBOXES
MAILBOXES
How do I get a mailbox key? Please contact your local United States Postal Center for instructions on obtaining your mailbox key .or contact a locksmith if your house was purchased as a resale.
Page updated
Report abuse