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Technical questions & support
Technical questions & support
Teachers can click the Question Mark icon at the bottom right of any Hāpara Page to access the Hāpara Learning Hub. Here they'll find click-through guides, video tutorials, help articles, the Hāpara community and more.
More technical questions can be answered by searching our Support site.
Helpful support articles
Helpful support articles
Welcome to Hāpara (For educators): An introduction to Hāpara, perfect for teachers using Hāpara for the first time.
Troubleshooting login issues: To log in to Hāpara, teachers should open teacherdashboard.com, while logged into their school Google account.
How to get Hāpara training, support and more: Learn about the Hāpara Community, Self paced courses, Hāpara Champion Certification and more. Further PL resources are available in the Professional Learning section of this Playbook.
Hāpara Teacher refresher: Great refresher article including common troubleshooting articles:
Highlights student diagnostics - we recommend running Highlights Student diagnostics for any Highlights issue and submitting these results to our Support team for investigation.
Workspace diagnostics check - compatible for both teacher and learner diagnostics
FAQs for Parents: This article can help explain Hāpara to parents or share this video for a quick overview.
For any non-technical queries, please contact your Engagement Manager in the first instance and they can put you in touch with the best person or team!
For any non-technical queries, please contact your Engagement Manager in the first instance and they can put you in touch with the best person or team!
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